At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

We are seeking a proactive, systems-minded Process Excellence Manager to help optimize and evolve the way work flows across our marketing organization. This role is responsible for strengthening the health, consistency, and scalability of marketing processes by enabling cross-functional alignment, leading process governance, and driving continuous improvement. Marketing at U.S. Bank is at a point of exciting development and transformation, and this role will be a key ingredient.
Reporting to the Marketing Operations Director, this role leads the day-to-day execution of process governance and improvement efforts, helping ensure that teams operate in alignment with shared frameworks, standards, and tools. This includes prioritizing and coordinating change requests, partnering with the Risk and MarTech teams, and supporting platform governance for Adobe Workfront. The ideal candidate brings a balance of structure and flexibility, helping teams adopt common standards while always finding ways to work smarter.

BASIC QUALIFICATIONS

• Master’s degree, or equivalent work experience
• More than ten years of experience in project management activities

Preferred Skills/Experience

• 8 or more years of experience in marketing operations or cross-functional program management
• Demonstrated experience aligning teams around shared workflows and governance models
• Strong diplomacy and persuasion skills to influence the behaviors of large groups of people and push back when needed
• Familiarity with Adobe Workfront or other enterprise-grade workflow/project management systems
• Strong problem-solving, facilitation, and cross-functional coordination skills
• Background in process governance, process excellence, or continuous improvement methodologies is a plus

Location Expectations
The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

KEY RESPONSIBILITIES

• Process Governance & Standardization
• Maintain and evolve our end-to-end marketing process framework across business units and shared services.
• Support clarity and connectivity of workflows while surfacing overlaps and friction points.Enforce process standards - e.g. unified intake, roles
• 
  
• and share best practices across groups

• Collaborate with Risk and MarTech to ensure process and platform governance remain aligned and auditable.
• Cross-Functional Alignment & Facilitation
• Act as marketing process quarterback between marketers, functional teams, MarTech, and Risk
• Identify and triage ripple effects of process changes across groups and other processes
• Lead change management communications to users for process changes (e.g. for simplification or compliance)
• Change Intake & Prioritization
• Maintain structure for how process and related tool changes are proposed, evaluated, and approved.
• Apply strategic evaluation (impact, effort, cross-functional implications) for decisioning, escalating as needed.
• Drive Process Improvement
• Reduce gaps, inefficiencies, duplications, and complexity across interconnected processes
• Serve as a strategic thought partner to functional teams in designing scalable and efficient workflows
• Track and report out on process health and efficiency metrics to marketing leaders and stakeholders
• Platform Governance Partnership
• Work with the MarTech team to ensure Workfront workflows reflect defined processes and support business needs.
• Audit Support
• Help route requests from audit and risk to appropriate process owners and influencers
• Provide macro process context on how processes relate to each other
• Help microprocess owners align with compliance standards in partnership with Risk.
• Implementation Support
• Help bring to life the transformation initiative of process reengineering and migration to Adobe Workfront

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la