JOB DESCRIPTION

Overview

ARE YOU READY FOR WHAT’S NEXT, NOW?

We’re looking for an Inside Sales Account Manager for our office in Alpharetta, GA. The position is fulltime. You’ll join an awesome team to support our growing customer base.

The Inside Sales Account Manager works as part of a high energy, dynamic team to drive winbacks, cross-sells and SaaS conversions by penetrating installed accounts. This position requires the ability to engage, build rapport and close business with senior level executives and decision makers, using the phone as the primary mode of communication.

Responsibilities/Duties:

• Manage relationships with assigned customers, ensuring good communication and high customer retention.
• Drive revenue through consistent achievement of individual and team quotas.
• Use telephone & other IT tools to remotely interface with customers.
• Build a steady pipeline of new opportunities and close additional business.
• Gain access to decision makers & perform a comprehensive needs analysis.
• Deliver a consistent and clear proposition message on Aptean’s products and services to increase customer’s level of interest.
• Manage a revenue and bookings quota and participate in frequent forecast reviews of assigned territory.
• Operate according to Aptean Account Management processes, including:
• Creation and use of Account Plans
• Creation and on-going maintenance of portfolio segmentation for each product line
• Designation of ‘At Risk’ customers and leading the internal and external efforts to retain those customers
• Attainment of quarterly Maintenance Renewal targets
• Maintain rolling twelve-month forecast in Aptean’s sales forecasting tool
• Handle client inquiries concerning Aptean’s products, feature sets, functionality, and pricing.
• Provide online product demonstrations.
• Build and maintain product and industry knowledge.
• Attend scheduled training sessions on new products, services, pricing, procedures, etc.