FULFILLMENT ASSOCIATE AND DRIVER - JOB DESCRIPTION

Tentative start date: ASAP

JOB DESCRIPTION

A Fulfillment Associate/Driver is responsible for receiving products from our local producers and getting those items checked for quality, weighed, repacked, and on the trucks for delivery to our O‘ahu customers. The work is physical, fast-paced, and requires a high attention to detail. In addition to the fulfillment work at our warehouse, this person will also be responsible for delivering orders and picking up shipments from our neighbor island suppliers. Successful associates will ensure timely delivery of local produce to predetermined customers on specific routes, review orders prior to delivery, load and unload trucks, spot any product quality issues, and provide exceptional service to our customers.
We will provide training to the right person who can demonstrate motivation and a willingness to learn. The Fulfillment Associate reports directly to the Operations Manager, and to the Director of Operations when the Manager is off-duty.

PREFERRED QUALIFICATIONS:

• Experience handling and inspecting produce, meats, and other food products
• Comfortable driving a non-CDL 16-foot box truck
• CDL license is a plus

Fulfillment Associate Responsibilities:

• With direction from the Receiver and Operations Leadership, inspect local products upon arrival to our warehouse, ensure deliveries contain the expected items, weights, and quality
• Organize items in the correct warehouse location
• Efficiently repack bulk local product into retail-size bags
• Accurately pick items and carefully pack them into a customer’s bag/box ensuring delicate produce items will not be damaged
• Load boxes in the correct order onto our delivery vehicles
• Follow sanitation protocols and proactively sanitize surfaces
• Follow food safety protocols and practices
• Maintain clear and proactive communication with Fulfillment Lead and Director of Operations
• Other duties as assigned, including but not limited to warehouse maintenance and bin sanitatio

Driver Responsibilities:

• Load, transport, and deliver items to our customers in a safe, timely manner
• Review orders before and after delivery to ensure that orders are complete, EBT payments are completed accurately, and the customer is satisfied
• Assist with loading and unloading items from vehicles
• Provide excellent customer service, answer questions, and handle complaints from customers with support of our Customer Advocate team
• Adhere to assigned routes and set departure times
• Abide by all transportation laws and maintain a safe driving record
• Complete pre-departure and post-delivery documentation form