JOB SUMMARY

A Research Specialist investigates and verifies information provided by candidates on employment or leasing applications by researching sources, confirming data with academic institutions and employers, and utilizing online databases, while also handling document exchanges like sending and receiving faxes. They proactively resolve client escalations by addressing outdated or delayed cases, responding to inquiries, and managing workflows to alleviate backlogs. At InformData, we foster a culture of trust and ensure the accuracy of data for our clients.

QUALIFICATIONS

• Strong adaptability and flexibility in response to process changes
• Professional verbal and written communication skills
• Excellent judgment with the ability to report accurate information
• Skilled in problem-solving complex issues with strong analytical abilities
• Proficient in navigating multiple computer applications quickly and accurately
• Effective at tracking and gathering information
• Capable of multitasking and completing assignments with high attention to detail
• Strong logical reasoning and decision-making skills
• Critical thinking abilities
• Self-motivated and driven to achieve goals
• Team-oriented and collaborative
• Typing speed of 40 WPM or higher
• Solid accuracy in grammar and spelling
• High School diploma or equivalent experience
• Familiarity with industry-standard online databases and search engines
• Proficient in data collection and use of computer applications
• Prior experience in research or skip-tracing
• Previous experience in data entry

• Conduct research using various online resources to verify telephone numbers and business status.
• Identify and access appropriate sources to confirm information, collaborating with multiple organizations and authority levels.
• Update and forward verified information to the relevant department for further action.
• Manage online verifications efficiently.
• Process fax and email requests as required.
• Support calling agents during peak times by assisting with overflow.
• Maintain professionalism in all communications, both on calls and internally or externally.
• Address and resolve client escalations in a timely manner.
• Manage and execute automated processes as part of daily responsibilities.
• Contribute to ongoing quality improvement initiatives.
• Process work efficiently within designated queues to meet targets and deadlines.
  Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.