ABOUT US:

We are a leading marketing agency specializing in e-commerce businesses. We help online brands grow through innovative marketing strategies, data-driven decision-making, and expert campaign execution. We are looking for a highly motivated and strategic individual to join our team as a Client Advocate , a hybrid role that blends e-commerce marketing strategy , project management , and client relationship management . This position is ideal for a versatile professional who thrives in a fast-paced environment, excels at building relationships, and is passionate about driving impactful marketing initiatives for online sales growth.

QUALIFICATIONS & SKILLS:

• 7+ years of experience in e-commerce marketing strategy, project management, and client relations.
• Proven track record of enabling and achieving consistent quantifiable growth for clients in prior engagements.
• Strong understanding of social media marketing , search marketing , and email marketing .
• Proven experience managing multiple e-commerce projects simultaneously with excellent attention to detail.
• Exceptional communication and interpersonal skills including fluent written and spoken English , with the ability to build strong client relationships.
• Data-driven mindset with a solid grasp of e-commerce marketing analytics, KPIs, and performance measurement tools.
• Experience with e-commerce platforms such as Shopify, WooCommerce, BigCommerce, or Magento .
• Proficiency in marketing platforms such as Meta Ads Manager, Google Ads, Google Analytics, Klaviyo, HubSpot etc.
• Proficiency in project management tools such as Asana, Trello, Monday.com etc.
• Expertise in collaboration platforms such as Slack, Notion etc.
• Strong problem-solving skills and adaptability in a dynamic digital environment.

ROLE OVERVIEW:

The Client Advocate will work closely with the agency’s Chief Strategy Officer to develop comprehensive marketing strategies and roadmaps for our e-commerce clients. This individual will be responsible for the execution and continuous monitoring of these roadmaps, ensuring strategic alignment with client objectives. They will oversee marketing initiatives and projects, and ensure customer success by coordinating with specialists responsible for marketing execution. Note: This is a remote position requiring excellent communication with a quick response time.

KEY RESPONSIBILITIES:

As a Client Advocate , you will serve as a key liaison between the agency and our e-commerce clients, ensuring their marketing goals are met through strategic collaboration and execution.