Job Description

Roles & Responsibilities

Al Haktur IT Solutions is seeking a friendly, professional, and customer-focused Customer Care Executive to join its team in Dubai. This role is ideal for an individual with excellent communication and problem-solving skills who can understand customer needs, respond to inquiries, and provide timely assistance. The successful candidate will help maintain strong client relationships while supporting the company s commitment to quality service.

Key Responsibilities:

• Respond to customer inquiries through phone, email, chat, and other communication channels.
• Provide accurate information about company products, services, and support procedures.
• Handle customer complaints professionally and work toward quick and effective resolutions.
• Follow up with customers to ensure their concerns have been addressed satisfactorily.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Coordinate with technical, sales, and administrative teams to resolve customer issues.
• Assist customers with service-related questions, account information, and basic troubleshooting.
• Schedule customer appointments, demonstrations, or support sessions when required.
• Identify recurring customer concerns and communicate feedback to management.
• Maintain confidentiality of customer and company information.
• Meet customer service standards and contribute to improving the overall customer experience.