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Multichannel Member Support Specialist (Chat and Phone Agent) at SmithRx
Lehi, Utah, United States - Full Time
Skills Needed
Customer Service, Multitasking, Active Listening, Empathy, Verbal Communication, Written Communication, Problem Solving, Pharmacy Benefits Management, Salesforce Service Cloud, Talkdesk, Google Suite, Medical Billing, Insurance, Chat Support, Call Center Experience, Patient Centric Mindset
Specialization
Candidates must have at least 2 years of experience in a call center and online chat interactions, along with proficiency in Mac and Google Suite. A high school diploma or equivalent is required, and prior experience in pharmacy benefits or CRM tools is preferred.
Experience Required
Minimum 2 year(s)
Hollister Co. - Brand Representative, Mall of New Hampshire at Abercrombie and Fitch Co.
Manchester, New Hampshire, United States - Full Time
Skills Needed
Customer Experience, Store Presentation, Communication, Asset Protection, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. The role requires outgoing and stylish individuals who can multi-task effectively.
Abercrombie kids - Stock Associate, SoNo Collection at Abercrombie and Fitch Co.
Norwalk, Connecticut, United States - Full Time
Skills Needed
Adaptability, Flexibility, Applied Learning, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. Flexibility in scheduling is also important, as Stock Associates may be required to work weekends and during peak holiday seasons.
Abercrombie & Fitch - Stock Associate, Galleria at Abercrombie and Fitch Co.
Dallas, Texas, United States - Full Time
Skills Needed
Adaptability, Flexibility, Applied Learning, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. Flexibility in scheduling is also important, especially during peak holiday seasons.
abercrombie kids - Brand Representative, Springfield Town Center at Abercrombie and Fitch Co.
Springfield, Virginia, United States - Full Time
Skills Needed
Customer Experience, Store Presentation, Communication, Asset Protection, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. The role requires outgoing and stylish individuals who can multi-task effectively.
Hollister - Key Lead, Midland Park at Abercrombie and Fitch Co.
Midland, Texas, United States - Full Time
Skills Needed
Customer Focus, Communication, Interpersonal Interaction, Fashion Trend Knowledge, Outgoing, Assertiveness, Adaptability, Flexibility, Stress Tolerance, Poise, Ambition, Multi Tasking, Applied Learning, Work Ethic, Omni Channel Services
Specialization
A high school diploma or G.E.D. equivalent is preferred, along with at least 1 year of retail experience. The role requires strong customer focus, communication skills, and the ability to adapt and multi-task.
Abercrombie & Fitch - Key Lead, St Johns Town Center at Abercrombie and Fitch Co.
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Focus, Communication, Interpersonal Interaction, Fashion Trend Knowledge, Outgoing, Assertiveness, Adaptability, Flexibility, Stress Tolerance, Poise, Ambition, Multi Tasking, Applied Learning, Work Ethic, Omni Channel Services
Specialization
A high school diploma or G.E.D. equivalent is preferred, along with at least 1 year of retail experience. No supervisory or managerial experience is required.
abercrombie kids - Brand Representative, South Shore at Abercrombie and Fitch Co.
Braintree, Massachusetts, United States - Full Time
Skills Needed
Customer Experience, Store Presentation, Communication, Asset Protection, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. The role requires outgoing and social behaviors to effectively engage with customers.
Abercrombie & Fitch - Key Lead, Chicago PO at Abercrombie and Fitch Co.
Aurora, Illinois, United States - Full Time
Skills Needed
Customer Focus, Communication, Interpersonal Interaction, Fashion Trend Knowledge, Outgoing, Assertiveness, Adaptability, Flexibility, Stress Tolerance, Poise, Ambition, Multi Tasking, Applied Learning, Work Ethic, Omni Channel Services
Specialization
A high school diploma or G.E.D. equivalent is preferred, along with at least 1 year of retail experience. The role requires strong customer focus, communication skills, and the ability to adapt and multi-task.
Hollister Co. - Assistant Manager, Rockingham Park at Abercrombie and Fitch Co.
Salem, New Hampshire, United States - Full Time
Skills Needed
Customer Experience, Sales, Operations, Team Building, Problem Solving, Communication, Adaptability, Fashion Knowledge, Multi Tasking, Self Starter, Interpersonal Skills, Training, Development, Asset Protection
Specialization
Candidates should have a bachelor's degree or one year of supervisory experience in a customer-facing role. Strong problem-solving skills and the ability to thrive in a fast-paced environment are essential.
Hollister Co. - Assistant Manager, Castleton Square at Abercrombie and Fitch Co.
Indianapolis, Indiana, United States - Full Time
Skills Needed
Customer Experience, Sales, Omni Channel Fulfillment, Store Presentation, Sales Floor Supervision, Store Operations, Staffing, Scheduling, Payroll Management, Training, Development, Communication, Asset Protection, Problem Solving, Team Building, Interpersonal Skills, Fashion Knowledge
Specialization
Candidates should have a bachelor's degree or one year of supervisory experience in a customer-facing role. Strong problem-solving skills and the ability to thrive in a fast-paced environment are essential.
abercrombie kids - Brand Representative, Easton Town Center at Abercrombie and Fitch Co.
Columbus, Ohio, United States - Full Time
Skills Needed
Customer Experience, Store Presentation, Communication, Asset Protection, Policies And Procedures, Training And Development, Adaptability, Flexibility, Applied Learning, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. The role requires outgoing and helpful individuals who can multi-task effectively.
Hollister Co. - Assistant Manager, Paddock at Abercrombie and Fitch Co.
Ocala, Florida, United States - Full Time
Skills Needed
Customer Experience, Sales, Omni Channel Fulfillment, Store Presentation, Sales Floor Supervision, Store Operations, Staffing, Scheduling, Payroll Management, Training, Development, Communication, Asset Protection, Problem Solving, Team Building, Adaptability
Specialization
Candidates should have a bachelor's degree or one year of supervisory experience in a customer-facing role. Strong problem-solving skills and the ability to thrive in a fast-paced environment are essential.
Hollister Co. - Brand Representative, Shops at Wiregrass at Abercrombie and Fitch Co.
Wesley Chapel, Florida, United States - Full Time
Skills Needed
Customer Experience, Store Presentation, Communication, Asset Protection, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. The role requires outgoing and stylish individuals who can multi-task effectively.
Hollister - Key Lead, Southern Hills at Abercrombie and Fitch Co.
Sioux City, Iowa, United States - Full Time
Skills Needed
Customer Focus, Communication, Interpersonal Interaction, Fashion Trend Knowledge, Outgoing, Assertiveness, Adaptability, Flexibility, Stress Tolerance, Poise, Ambition, Multi Tasking, Applied Learning, Work Ethic, Omni Channel Services
Specialization
A high school diploma or G.E.D. equivalent is preferred, along with at least 1 year of retail experience. Strong customer focus, communication skills, and adaptability are essential.
Hollister Co. - Brand Representative, Chandler Fashion at Abercrombie and Fitch Co.
Chandler, Arizona, United States - Full Time
Skills Needed
Adaptability, Flexibility, Applied Learning, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. The role requires individuals who are outgoing, stylish, and able to multi-task effectively.
Hollister - Key Lead, Arizona Mills at Abercrombie and Fitch Co.
Tempe, Arizona, United States - Full Time
Skills Needed
Customer Focus, Communication, Interpersonal Interaction, Fashion Trend Knowledge, Outgoing, Assertiveness, Adaptability, Flexibility, Stress Tolerance, Poise, Ambition, Multi Tasking, Applied Learning, Work Ethic, Omni Channel Services
Specialization
A high school diploma or G.E.D. equivalent is preferred, along with at least 1 year of retail experience. The role requires strong customer focus, communication skills, and the ability to adapt and multi-task.
Abercrombie & Fitch - Stock Associate, Washington Square at Abercrombie and Fitch Co.
Tigard, Oregon, United States - Full Time
Skills Needed
Adaptability, Flexibility, Applied Learning, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. Flexibility in scheduling is also important, as Stock Associates may be required to work weekends and during busy periods.
Hollister Co. - Assistant Manager, Mall of Louisiana at Abercrombie and Fitch Co.
Baton Rouge, Louisiana, United States - Full Time
Skills Needed
Customer Experience, Sales, Operations, Team Building, Problem Solving, Communication, Adaptability, Fashion Knowledge
Specialization
Candidates should have a bachelor's degree or one year of supervisory experience in a customer-facing role. Strong problem-solving skills and the ability to thrive in a fast-paced environment are essential.
Hollister Co. - Stock Associate, Beachwood Place at Abercrombie and Fitch Co.
Beachwood, Ohio, United States - Full Time
Skills Needed
Adaptability, Flexibility, Applied Learning, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. Flexibility in scheduling is also important, as Stock Associates may be required to work weekends and during peak holiday seasons.
Multichannel Member Support Specialist (Chat and Phone Agent) at SmithRx
Lehi, Utah, United States -
Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

22.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Multitasking, Active Listening, Empathy, Verbal Communication, Written Communication, Problem Solving, Pharmacy Benefits Management, Salesforce Service Cloud, Talkdesk, Google Suite, Medical Billing, Insurance, Chat Support, Call Center Experience, Patient Centric Mindset

Industry

Hospitals and Health Care

Description
Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves on our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: SmithRx is looking for a highly motivated member support team member who specializes in delivering world class customer service experiences while managing various channels of customer support: phone calls, chat, email, etc. The ideal candidate has extensive experience supporting multiple member interactions simultaneously. As a Multichannel Member Support Specialist, you will be instrumental in ensuring that members receive the best service possible regarding their pharmacy benefits. We are currently hiring for our evening shift only for our Multichannel Member Support Specialist. The hours for this shift are: Weekdays from 10:30am to 7:00pm MT and Saturdays from 8:30am - 5:00pm MT (Wednesday OR Thursday and Sunday off) While we are actively interviewing for these positions, specific shift availability may change. We cannot guarantee a particular shift will remain available at the time of your interview or offer. What you will do: Answer and support member interactions; ranging from but not limited to inbound & outbound calls, online chat, email, and text messaging to and from members, physicians and pharmacies while delivering a world class member experience. Manage simultaneous interactions specific to online chat and text messaging Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed. Educate members about their pharmacy benefits. Deliver world-class support experiences to our members by becoming an expert in the Pharmacy Benefits Management industry. Demonstrate a patient centric mindset and a high sense of urgency to solve member requests. Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA). Work through complex triage pathways and identify the correct pathway to resolve customer issues. What you will bring: Must be located local to our Lehi, Utah office as this role requires working onsite. Hybrid/work-from-home rotation is available based on performance Requires 100% attendance during training period HS Diploma, GED or equivalent 2+ years experience working within call center required 2+ years experience working with online chat interactions required Proficiency in Mac, and Google Suite required Active listening, conversational speaking skills, with a high degree of empathy Ability to multitask Excellent verbal and written communication skills Passion for helping people Prior experience with Salesforce Service Cloud, Talkdesk or other CRM tools is preferred Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred Prior experience resolving complex issues within a call center environment is preferred What SmithRx offers You: Competitive pay: $22.00 per hour Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance 3 Weeks Paid Time Off 12 Paid Holidays Paid Parental Leave Benefits Flexible Spending Benefits 401(k) Retirement Savings Program Short-term and long-term disability Wellness Benefits Commuter Benefits Employee Assistance Program (EAP) Well-stocked kitchen in office locations Professional development and training opportunities
Responsibilities
As a Multichannel Member Support Specialist, you will manage various channels of customer support, including phone calls, chat, and email, ensuring members receive excellent service regarding their pharmacy benefits. You will also follow up on issues, educate members, and maintain compliance with sensitive information regulations.
Multichannel Member Support Specialist (Chat and Phone Agent) at SmithRx
Lehi, Utah, United States - Full Time
Skills Needed
Customer Service, Multitasking, Active Listening, Empathy, Verbal Communication, Written Communication, Problem Solving, Pharmacy Benefits Management, Salesforce Service Cloud, Talkdesk, Google Suite, Medical Billing, Insurance, Chat Support, Call Center Experience, Patient Centric Mindset
Specialization
Candidates must have at least 2 years of experience in a call center and online chat interactions, along with proficiency in Mac and Google Suite. A high school diploma or equivalent is required, and prior experience in pharmacy benefits or CRM tools is preferred.
Experience Required
Minimum 2 year(s)
Hollister Co. - Brand Representative, Mall of New Hampshire at Abercrombie and Fitch Co.
Manchester, New Hampshire, United States - Full Time
Skills Needed
Customer Experience, Store Presentation, Communication, Asset Protection, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. The role requires outgoing and stylish individuals who can multi-task effectively.
Abercrombie kids - Stock Associate, SoNo Collection at Abercrombie and Fitch Co.
Norwalk, Connecticut, United States - Full Time
Skills Needed
Adaptability, Flexibility, Applied Learning, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. Flexibility in scheduling is also important, as Stock Associates may be required to work weekends and during peak holiday seasons.
Abercrombie & Fitch - Stock Associate, Galleria at Abercrombie and Fitch Co.
Dallas, Texas, United States - Full Time
Skills Needed
Adaptability, Flexibility, Applied Learning, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. Flexibility in scheduling is also important, especially during peak holiday seasons.
abercrombie kids - Brand Representative, Springfield Town Center at Abercrombie and Fitch Co.
Springfield, Virginia, United States - Full Time
Skills Needed
Customer Experience, Store Presentation, Communication, Asset Protection, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. The role requires outgoing and stylish individuals who can multi-task effectively.
Hollister - Key Lead, Midland Park at Abercrombie and Fitch Co.
Midland, Texas, United States - Full Time
Skills Needed
Customer Focus, Communication, Interpersonal Interaction, Fashion Trend Knowledge, Outgoing, Assertiveness, Adaptability, Flexibility, Stress Tolerance, Poise, Ambition, Multi Tasking, Applied Learning, Work Ethic, Omni Channel Services
Specialization
A high school diploma or G.E.D. equivalent is preferred, along with at least 1 year of retail experience. The role requires strong customer focus, communication skills, and the ability to adapt and multi-task.
Abercrombie & Fitch - Key Lead, St Johns Town Center at Abercrombie and Fitch Co.
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Focus, Communication, Interpersonal Interaction, Fashion Trend Knowledge, Outgoing, Assertiveness, Adaptability, Flexibility, Stress Tolerance, Poise, Ambition, Multi Tasking, Applied Learning, Work Ethic, Omni Channel Services
Specialization
A high school diploma or G.E.D. equivalent is preferred, along with at least 1 year of retail experience. No supervisory or managerial experience is required.
abercrombie kids - Brand Representative, South Shore at Abercrombie and Fitch Co.
Braintree, Massachusetts, United States - Full Time
Skills Needed
Customer Experience, Store Presentation, Communication, Asset Protection, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. The role requires outgoing and social behaviors to effectively engage with customers.
Abercrombie & Fitch - Key Lead, Chicago PO at Abercrombie and Fitch Co.
Aurora, Illinois, United States - Full Time
Skills Needed
Customer Focus, Communication, Interpersonal Interaction, Fashion Trend Knowledge, Outgoing, Assertiveness, Adaptability, Flexibility, Stress Tolerance, Poise, Ambition, Multi Tasking, Applied Learning, Work Ethic, Omni Channel Services
Specialization
A high school diploma or G.E.D. equivalent is preferred, along with at least 1 year of retail experience. The role requires strong customer focus, communication skills, and the ability to adapt and multi-task.
Hollister Co. - Assistant Manager, Rockingham Park at Abercrombie and Fitch Co.
Salem, New Hampshire, United States - Full Time
Skills Needed
Customer Experience, Sales, Operations, Team Building, Problem Solving, Communication, Adaptability, Fashion Knowledge, Multi Tasking, Self Starter, Interpersonal Skills, Training, Development, Asset Protection
Specialization
Candidates should have a bachelor's degree or one year of supervisory experience in a customer-facing role. Strong problem-solving skills and the ability to thrive in a fast-paced environment are essential.
Hollister Co. - Assistant Manager, Castleton Square at Abercrombie and Fitch Co.
Indianapolis, Indiana, United States - Full Time
Skills Needed
Customer Experience, Sales, Omni Channel Fulfillment, Store Presentation, Sales Floor Supervision, Store Operations, Staffing, Scheduling, Payroll Management, Training, Development, Communication, Asset Protection, Problem Solving, Team Building, Interpersonal Skills, Fashion Knowledge
Specialization
Candidates should have a bachelor's degree or one year of supervisory experience in a customer-facing role. Strong problem-solving skills and the ability to thrive in a fast-paced environment are essential.
abercrombie kids - Brand Representative, Easton Town Center at Abercrombie and Fitch Co.
Columbus, Ohio, United States - Full Time
Skills Needed
Customer Experience, Store Presentation, Communication, Asset Protection, Policies And Procedures, Training And Development, Adaptability, Flexibility, Applied Learning, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. The role requires outgoing and helpful individuals who can multi-task effectively.
Hollister Co. - Assistant Manager, Paddock at Abercrombie and Fitch Co.
Ocala, Florida, United States - Full Time
Skills Needed
Customer Experience, Sales, Omni Channel Fulfillment, Store Presentation, Sales Floor Supervision, Store Operations, Staffing, Scheduling, Payroll Management, Training, Development, Communication, Asset Protection, Problem Solving, Team Building, Adaptability
Specialization
Candidates should have a bachelor's degree or one year of supervisory experience in a customer-facing role. Strong problem-solving skills and the ability to thrive in a fast-paced environment are essential.
Hollister Co. - Brand Representative, Shops at Wiregrass at Abercrombie and Fitch Co.
Wesley Chapel, Florida, United States - Full Time
Skills Needed
Customer Experience, Store Presentation, Communication, Asset Protection, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. The role requires outgoing and stylish individuals who can multi-task effectively.
Hollister - Key Lead, Southern Hills at Abercrombie and Fitch Co.
Sioux City, Iowa, United States - Full Time
Skills Needed
Customer Focus, Communication, Interpersonal Interaction, Fashion Trend Knowledge, Outgoing, Assertiveness, Adaptability, Flexibility, Stress Tolerance, Poise, Ambition, Multi Tasking, Applied Learning, Work Ethic, Omni Channel Services
Specialization
A high school diploma or G.E.D. equivalent is preferred, along with at least 1 year of retail experience. Strong customer focus, communication skills, and adaptability are essential.
Hollister Co. - Brand Representative, Chandler Fashion at Abercrombie and Fitch Co.
Chandler, Arizona, United States - Full Time
Skills Needed
Adaptability, Flexibility, Applied Learning, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. The role requires individuals who are outgoing, stylish, and able to multi-task effectively.
Hollister - Key Lead, Arizona Mills at Abercrombie and Fitch Co.
Tempe, Arizona, United States - Full Time
Skills Needed
Customer Focus, Communication, Interpersonal Interaction, Fashion Trend Knowledge, Outgoing, Assertiveness, Adaptability, Flexibility, Stress Tolerance, Poise, Ambition, Multi Tasking, Applied Learning, Work Ethic, Omni Channel Services
Specialization
A high school diploma or G.E.D. equivalent is preferred, along with at least 1 year of retail experience. The role requires strong customer focus, communication skills, and the ability to adapt and multi-task.
Abercrombie & Fitch - Stock Associate, Washington Square at Abercrombie and Fitch Co.
Tigard, Oregon, United States - Full Time
Skills Needed
Adaptability, Flexibility, Applied Learning, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. Flexibility in scheduling is also important, as Stock Associates may be required to work weekends and during busy periods.
Hollister Co. - Assistant Manager, Mall of Louisiana at Abercrombie and Fitch Co.
Baton Rouge, Louisiana, United States - Full Time
Skills Needed
Customer Experience, Sales, Operations, Team Building, Problem Solving, Communication, Adaptability, Fashion Knowledge
Specialization
Candidates should have a bachelor's degree or one year of supervisory experience in a customer-facing role. Strong problem-solving skills and the ability to thrive in a fast-paced environment are essential.
Hollister Co. - Stock Associate, Beachwood Place at Abercrombie and Fitch Co.
Beachwood, Ohio, United States - Full Time
Skills Needed
Adaptability, Flexibility, Applied Learning, Attention To Detail, Multi Tasking, Work Ethic
Specialization
Candidates should demonstrate adaptability, attention to detail, and a strong work ethic. Flexibility in scheduling is also important, as Stock Associates may be required to work weekends and during peak holiday seasons.