Overview:
This position is responsible for assisting management with clinical operations in the field. They will help with recruiting, supervise new hire training, and act as a liaison between the assistants in the field, Branch Managers and Field Operations Manager. Works collaboratively with all departments to achieve the coordination of high-quality care.

Responsibilities:

• Recruit, interview, on-board, and train field assistants.
• Ensure consistency in all training and coaching provided to the field assistants.
• Provides feedback to the employee and manager for coaching and performance reviews.
• Ensure field employees have appropriate tools, systems, and supplies with a good understanding knowledge of function.
• Approve payroll and expense reports for the field staff.
• Manage the clinic schedule and assist with coverage and reschedules as needed.
• Conduct weekly audits of staff end-of-visit reports and provide feedback to the employee and manager.
• Conduct quarterly observations for training and continued education with the field staff.
• Responsible for overall success of clinic visits and number of patients seen vs scheduled.
• Maintain supply order for region.
• Assist field with daily challenges involving equipment or customers concerns.
• Manage broken equipment and repairs for the region.
• Attend and work with new providers on first visits as required.
• Proactively evaluate operational results and make suggestions for improvement.
• Attend first visits to new facilities as required.
• Assist with facility and provider concerns regarding field service.
• Responsible for enforcing policies and procedures as well as streamlining effective processes across multiple markets and practices.
• Provide constructive feedback to management on a consistent basis.
• Ensure compliance and industry standards of HIPAA.
• Monitor systems and process for appropriate access, use and disclosure of, requests for, and protection of PHI. Ensure daily operations and actual practice conform to regulatory requirements.
• Communicate and follow up with team for compliance and performance related changes and issues.
• Must have the ability to train and work hands-on in all aspects of the field operations to assist in daily operations.
• Monitor scheduling of providers, dental assistants, and administrative staff for multiple locations.
• Stay up to date with EMR functionality and processes.
• Assist with implementation process on policy changes and improvements made by Corporation to maintain standardization.
• Emphasize customer service in all aspects of operations.
• Actively support and comply with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintain confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
• React positively to change and perform other duties as assigned.
• Must be willing to travel 100% up to a 2.5 hour travel radius or more.

Qualifications:

• Associate or Bachelor’s Degree in a related field preferred.
• Minimum 4-years dental practice environment experience.
• State Dental Assistant and/or dental x-ray credentials
• Hep B Vaccination preferred.
• Minimum 3 years supervisory experience.
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated to set the pace of the team.
• Excellent customer service skills.
• Ability to solve problems independently and/or as a team.
• Work alongside team members.
• Experience in dental PM software, Excel, Word, PowerPoint, Outlook, and SharePoint preferred.
• Anticipate needs in a proactive manner in an effort to increase satisfaction.
• Take ownership of job responsibilities by initiating prompt and appropriate follow-up and/or action to solve problems.

• Recruit, interview, on-board, and train field assistants.
• Ensure consistency in all training and coaching provided to the field assistants.
• Provides feedback to the employee and manager for coaching and performance reviews.
• Ensure field employees have appropriate tools, systems, and supplies with a good understanding knowledge of function.
• Approve payroll and expense reports for the field staff.
• Manage the clinic schedule and assist with coverage and reschedules as needed.
• Conduct weekly audits of staff end-of-visit reports and provide feedback to the employee and manager.
• Conduct quarterly observations for training and continued education with the field staff.
• Responsible for overall success of clinic visits and number of patients seen vs scheduled.
• Maintain supply order for region.
• Assist field with daily challenges involving equipment or customers concerns.
• Manage broken equipment and repairs for the region.
• Attend and work with new providers on first visits as required.
• Proactively evaluate operational results and make suggestions for improvement.
• Attend first visits to new facilities as required.
• Assist with facility and provider concerns regarding field service.
• Responsible for enforcing policies and procedures as well as streamlining effective processes across multiple markets and practices.
• Provide constructive feedback to management on a consistent basis.
• Ensure compliance and industry standards of HIPAA.
• Monitor systems and process for appropriate access, use and disclosure of, requests for, and protection of PHI. Ensure daily operations and actual practice conform to regulatory requirements.
• Communicate and follow up with team for compliance and performance related changes and issues.
• Must have the ability to train and work hands-on in all aspects of the field operations to assist in daily operations.
• Monitor scheduling of providers, dental assistants, and administrative staff for multiple locations.
• Stay up to date with EMR functionality and processes.
• Assist with implementation process on policy changes and improvements made by Corporation to maintain standardization.
• Emphasize customer service in all aspects of operations.
• Actively support and comply with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintain confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
• React positively to change and perform other duties as assigned.
• Must be willing to travel 100% up to a 2.5 hour travel radius or more