At Rezilient, we’re redefining what primary care looks like, making it more accessible, seamless, and patient-centered than ever before. Through our innovative CloudClinic model, we combine virtual provider visits with smart, tech-enabled infrastructure to deliver timely, personalized care. By removing traditional barriers to access and continuously expanding our specialty offerings, we’re building a healthcare experience that’s as convenient as it is comprehensive.
We’re seeking a customer-obsessed, strategic & service-driven Customer Success Manager to own the end-to-end client experience, from onboarding to long-term relationship management. This role is central to ensuring new clients are set up for success from day one, and that they continue to realize value from Rezilient’s services over time.
You’ll lead client implementations, support successful launches, and act as a trusted partner to HR teams, benefits leaders, and executive stakeholders. You’ll help clients activate and engage their populations, tailor communications, and navigate how best to use Rezilient’s services based on their unique structure, goals, and challenges.

REQUIREMENTS:

• 5–7 years in customer success, healthcare implementations, employee benefits consulting, or client-facing project management.
• Experience working directly with HR and executive leaders at enterprise clients, ideally in healthcare or health tech.
• Strong implementation and onboarding skills, capable of managing complex workflows and coordinating across teams.
• Highly organized, detail-oriented, and able to balance multiple client relationships and priorities at once.
• Excellent written and verbal communication skills, with a proven ability to present to senior-level stakeholders.
• Comfortable in a fast-paced, early-stage environment; self-starter mindset with a collaborative spirit.
• Willingness to travel periodically for client meetings or onboarding support.
• Familiarity with tools like Salesforce, HubSpot, Notion, or client success platforms.