ABOUT US

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook

POSITION OVERVIEW:

Diligent is launching a SE Innovation Center within the Global SE Center of Excellence (CoE) to rapidly drive sales efficiency and internal AI transformation. We are looking for a dynamic, hands-on AI Automation Engineer to lead innovation and automation initiatives focused on the presales process.
This role will blend consulting rigor, process design, and technical execution — moving from business case to prototype to scaled implementation. You’ll serve as an internal change agent, building AI-powered tools and agentic workflows that streamline how SEs operate across our platform

REQUIRED QUALIFICATIONS

• 3+ internal AI/automation tools successfully adopted by SEs to improve productivity or quality
• Business cases and outcomes clearly articulated and tracked
• High visibility and partnership across SE pillars, PMM, Enablement, and Platform BU
• Seen as a force multiplier by the SE team — blending innovation with impact
• Bachelor’s degree in Computer Science, AI/ML, Data Science, Engineering, or a related field
• 5+ years in a technical role (SE, data, DevOps, scripting, systems) with recent hands-on work in GenAI solutions
• Experience working as a sales engineer, technical consultant, or in an internal enablement/ops role is a strong plus
• Comfort with GenAI tools and frameworks like GPT, LangChain, Scikit-learn, Hugging Face
• Experience scripting or building lightweight apps using Python, JavaScript, or similar
• Working knowledge of API integrations, cloud AI services (AWS/GCP/Azure), and MLOps/LLMOps preferred
• Strong ability to translate business processes into technical opportunities
• Proven track record of designing efficient workflows and automations that stick
• Can speak both “engineer” and “sales” — able to simplify technical solutions for business users
• Proactive and curious — you tinker, test, and iterate
• Strong communicator who can influence and educate across functions
• Committed to responsible AI, privacy, and secure solution design

PREFERRED QUALIFICATIONS

• Experience deploying AI/ML or agentic tools inside a high-growth SaaS environment
• Familiarity with CRM (e.g., Salesforce), presales tools (e.g., Gong, Clari), or internal platforms
• Demonstrated ability to own full lifecycle of internal-facing tool development — from idea to impact

You will own projects across three major phases: