JOB DESCRIPTION SUMMARY

This role is responsible for repairing and refurbishing sold or existing products, encompassing all types of maintenance services—both preventive and corrective. Oversees maintenance facilities and field service engineering operations. The role directly influences the quality of individual and team outputs. Tasks are generally operational or technical in nature, following established instructions and routines, though there is flexibility to adjust task sequences in response to changing work conditions.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Electronics Engineering or equivalent field of study preferred.
• Proven track record of at least three years’ experience in customer support roles within medical device industry.
• Strong knowledge base in troubleshooting techniques applicable to various types of medical imaging equipment.

• Provide on-site technical assistance to customers for all installed products, ensuring timely resolution of any issues or problems encountered.
• Perform routine maintenance checks and services as per schedule, proactively identifying potential faults and taking corrective action before they escalate into major breakdowns.
• Assist in the commissioning of new installations, verifying their proper functioning according to specifications and addressing any concerns raised by customers during this process.
• Conduct regular preventive maintenance visits to customer sites, inspecting equipment, performing repairs when necessary, and updating records related to each visit.
• Offer guidance and advice to customers regarding best practices in using our products, including providing tips on how to optimize performance and minimize downtime.
• Collaborate closely with internal teams such as sales representatives, engineers, quality control specialists, and supply chain personnel to ensure seamless communication channels are maintained at all times.
• Maintain accurate documentation of customer interactions, service activities performed, and equipment status updates in compliance with regulatory requirements and organizational policies.
• Handle complaints promptly and professionally, investigating causes, providing solutions, and reporting findings to senior management.
• Participate in continuous improvement initiatives aimed at enhancing operational efficiency, reducing costs, and improving overall customer experience.
• Adhere to safety protocols and guidelines while working on-site, promoting safe work practices among customers and co-workers.
• Contribute to the development and enhancement of customer support processes and procedures based on feedback received from clients.