JOB TITLE: IT - APPLICATION SUPPORT ANALYST - SENIOR

Start/End Dates: 10/2/2025 - 4/1/2026 - Duration: 6 months
Work Location : 81 Bay 32nd Floor - Hybrid, Thursdays at CIBC square 32nd fl. 4 Friday of the month.
Line of Business: FINANCE & HRCS TECHNOLOGY
What does the LOB do?: Support applications across the bank
What project will this contractor be working on? BAU
Potential for this contract to be extended or converted to FTE? Extension is possible. FTE conversion could be on the table and open to review based on performance.
Work Schedule (hours per week, start time): 37.5 Hours/week, 9-5 Monday to Friday
Interview Process: Onsite interviews preferred. 2 rounds of interviews. 2nd interview would be joined with associate.
1st round is assessing skill set and personality fit. 2nd round is allowing the associate to assess technical knowledge.
1 hour interviews to be expected.
How many years of experience? 5+

JOB DESCRIPTION:

We are seeking a detail-oriented and technically proficient Application Support Analyst to join our team supporting a diverse portfolio of business-critical applications. This role is focused on application support—not development—and is ideal for individuals with a strong technical foundation and a passion for troubleshooting and resolving issues in a dynamic financial services environment.

SOFT SKILLS:

• Strong analytical and problem-solving skills with a customer-focused mindset.
• Excellent verbal and written communication skills.
  Job Types: Full-time, Fixed term contract, Freelance
  Contract length: 6 months
  Pay: $75.00-$80.00 per hour
  Expected hours: 37.5 per week
  Work Location: Hybrid remote in Toronto, O

• Provide day-to-day support for a variety of applications, including both locally hosted and vendor-managed platforms.
• Investigate, diagnose, and resolve application issues, ensuring minimal disruption to business operations.
• Collaborate with internal teams and external vendors to manage incidents and implement solutions.
• Maintain clear and timely communication with stakeholders regarding issue status, resolution timelines, and system updates.
• Utilize tools such as Visio and Excel to document workflows, processes, and issue resolutions.
• Support SSO configurations, system integrations, and basic networking-related troubleshooting.
• Manage and track support tickets using ServiceNow, ensuring accurate documentation and timely resolution.
• Participate in knowledge sharing and continuous improvement initiatives within the support team.