Based in Prestons, our company delivers to restaurants and butchers throughout Sydney. We are a growing business, well known in the Asian community for our fresh poultry products. We are currently searching for a Customer Service/Admin with great work ethic and a can-do attitude to join our team.
The Role:
In this position, you will be required to work 5 days Monday to Friday 9am-5pm with potential Saturday/Sunday or early morning shift involvement to support business operations. The successful applicant will be self-motivated, organised and customer service driven. As a Customer Service/Admin, you will play a pivotal role as the primary contact for customer enquiries and sales orders.

Key Responsibilities:

• 5 days in office Monday to Friday 9am-5pm in Prestons
• Deliver exceptional customer service to our customers
• Being the first point of contact for incoming phone calls and customer enquiries, ensuring a seamless experience
• Accurately document all customer orders and interactions in the designated system to maintain precise records
• Efficiently process sale orders, liaising with internal resources and suppliers as needed
• Suggest sales process improvements
• Managing all online presences and enquiries and liaising with suppliers, clients and staff
• Answering and replying to emails and phones, office supply ordering and maintenance, general database housekeeping, customer phone calls, drafting and posting customer notices and updates
• Convert potential leads into actionable opportunities for the business development team
• Ad hoc administrative duties from other managers

Essential Requirements:

• Able to speak Chinese and/or Vietnamese
• Proficiency in Microsoft suite and MYOB advantageous
• Strong communication skills both verbally and written
• Ability to multitask and work effectively in a fast-paced environment
• Attention to detail and accuracy in all tasks
• Punctual and reliable with a proactive work ethic
• A natural problem solver who is solutions focused with sound computer skills
• Good time management and organisation skills

To apply please send through your resume and cover letter.
Job Type: Full-time
Pay: $60,000.00 – $65,000.00 per year
Work Location: In perso

• 5 days in office Monday to Friday 9am-5pm in Prestons
• Deliver exceptional customer service to our customers
• Being the first point of contact for incoming phone calls and customer enquiries, ensuring a seamless experience
• Accurately document all customer orders and interactions in the designated system to maintain precise records
• Efficiently process sale orders, liaising with internal resources and suppliers as needed
• Suggest sales process improvements
• Managing all online presences and enquiries and liaising with suppliers, clients and staff
• Answering and replying to emails and phones, office supply ordering and maintenance, general database housekeeping, customer phone calls, drafting and posting customer notices and updates
• Convert potential leads into actionable opportunities for the business development team
• Ad hoc administrative duties from other manager