About the Role

As Focused Energy grows across multiple sites, the IT Operations Administrator will own the systems and processes that support reliable day-to-day IT delivery globally. You’ll administer SaaS platforms, manage user access and licences, maintain clear IT processes, and enable employees to use their tools confidently. This is a systems and process ownership role not a traditional helpdesk position and works closely with the IT Operations Manager, IT Support Specialist, and People Operations.

What You’ll Do

• Own SaaS platform administration across all Focused Energy sites, including user accounts, licences, access rights, and approved access changes.
• Execute IT processes consistently, identify process gaps, and keep documentation accurate and current.
• Design and deliver user training that helps employees use core IT tools confidently and reduces tool-related support needs.
• Coordinate onboarding and offboarding IT activities with People Operations, ensuring new starters have the required access on day one and leavers are fully deprovisioned on time.
• Build and maintain an accessible library of IT process documentation, user guides, and self-service resources.
• Conduct regular licence audits, identify unused licences, and flag cost or access anomalies to the IT Operations Manager.
• Partner with the IT Operations Manager and IT Support Specialist on access reviews, cross-site coordination, and IT improvement initiatives.
• Apply IT processes and standards consistently across locations while responding effectively to the needs of a technically diverse, globally distributed workforce.

Who You Are

• You work independently within established processes and proactively identify routine work that needs to be done.
• You are highly organised and reliable, with strong attention to detail in account provisioning, access changes, licence management, and audit activities.
• You communicate clearly with both technical and non-technical colleagues and keep stakeholders informed without over-escalating.
• You take ownership of tasks from start to finish, flag blockers early, and learn from errors by documenting and preventing recurrence.
• You can adapt your communication and training style to support employees across different locations, teams, and levels of technical confidence.
• You are comfortable making day-to-day decisions within approved frameworks and know when an issue requires escalation.
• You collaborate effectively with IT, People Operations, SaaS vendors, and employees across the organisation.