In this role, you will:

• Communicate effectively within the team, and across the organization as a whole
• Provide user support to ensure the effective and timely resolution of technical problems
• Collaborate and follow up with other teams and end-users to resolve incidents and problems
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Document solutions to problems and record them in the IT knowledge base
• Provide awareness, guidelines and best practices to end-users against computer systems
• Develop and maintain installation and configuration procedures, user manuals, and guidelines
• Install and configure computer hardware operating systems and applications according to standards
• Keep computer systems running smoothly and ensure users get the maximum benefit from them
• Monitor and maintain computer systems, networks, and data center while ensuring its availability and resiliency
• Maintain and update the register of IT assets and contribute to compliance audits
• Maintain good vendor relationship and coordinate on the purchasing of IT equipment and consumables
• Contribute in IT projects as needed in coordination with business and other IT functions
• Any other duties as reasonably instructed by the post-holder’s manager, consistent with the grade for the placement