“At Klipboard we’ve introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.”
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively
To provide front line support and resolve problems in Vigo products efficiently and to the end user’s satisfaction, ensuring all relevant internal systems are maintained/accurate.

SKILLS, KNOWLEDGE AND EXPERIENCE:

• must be willing to work shift patterns
• experience in help/service desk environment
• experience in working with Postgres, MS SQL, PowerShell
• working knowledge of databases, SQL, crystal reports, .Net
• very high level of analytical and problem solving capabilities
• excellent verbal and written communication skills
• excellent telephone manner
• Experience with resolving issues with mobiles, workstations, laptops, printers, scanners, wifi
• Bachelor degree in an IT related direction
• Strong analytical mind, you can quickly seize a situation
• Flexible, autonomous and well-organised

COMPANY INFO

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we’ve introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.”

• Provide support for a wide variety of software applications including, Transport management software, warehouse management software, client order management portals, pallet network management, Driver applications and supporting numerous other services and report writing applications.
• Continually gain understanding of the functionalities of applications being supported.
• Spot support ticket trends and report them, and anticipate and address potential issues.
• Call Customers to gain full understanding of their issue, and business impact it is causing.
• Problem management – Identify and remediate root cause of complex issues.
• Document replicated bugs for development team to resolve.
• Ensure tickets are logged accurately to drive meaningful KPIs, and allow easier spotting of trends.
• Where users are affected by software bugs, work with them to provide a temporary work around, where possible, to ensure business continuity.
• Promote new or updated software provided by product development, and provide feedback on releases.
• Assist in technical evaluations, investigations when required.
• Engage on projects as a process/business & Technical subject matter expert where needed.
• Provide ongoing feedback on product usability and suggestions for improvement and provide technical leadership.
• Lead/Participate in the support organisations internal projects.
• Participate in discussions to gather requirements for business product/system enhancements.
• Set up and configure application per user preferences.
• Assist in the development, review and maintenance of clear and easily understood application and process documentation consistent with department standards.