ABOUT US

The Ready Group is one of the largest luxury coach hire service providers in London and the South East of England. We take the hassle out of travel so you can focus on enjoying your trip. We aim to ensure all of our passengers experience consistently high-quality, trustworthy, and safe transport services. The Ready Group is made up of four businesses - Readybus, Arena Travel, Turbostyle Coaches and LJ Edwards. We are proud to offer a wide range of transport services across London and the South East of England, catering to both corporate customers and individuals.

THE ROLE

We are seeking a highly organised and customer-focused Reservations Agent to join our busy office team. You’ll be the first point of contact for customers making enquiries and bookings, ensuring a smooth process from initial request through to confirmed reservation. It’s also important that you have a proactive attitude and are prepared to generate potential business too. This is a key role in delivering excellent customer service.

KEY RESPONSIBILITIES:

• Handle inbound calls, emails, and online booking enquiries in a professional and friendly manner
• Provide accurate quotes, availability, and travel information to customers
• Manage reservations using our booking system, ensuring all details are recorded correctly
• Make outbound proactive calls to existing customers and new prospects
• Liaise with the operations team to coordinate vehicle and driver schedules
• Follow up on enquiries to convert quotes into confirmed bookings
• Support customers with amendments, special requests, or last-minute changes
• Maintain knowledge of company services, fleet, and policies to provide clear advice
• Deliver outstanding service to ensure customer satisfaction and repeat business