JOB DESCRIPTION

1. Liaise with the Customer Services Supervisors, Head of Sales, and other key business leaders with regards
   to the day-to-day running of the Sales Teams to ensure operations run smoothly and in partnership with
   other departments.
2. Handle administration for the Sales Management Team such as diary management, team statistics,
   PowerPoint presentations, travel arrangements, ensuring everything is well organised and completed in a
   timely manner.
3. Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably
   asked.

JOB DESCRIPTION

• We all have a voice
• We know our priorities and implement with conviction and pace

PENCARRIE’S PURPOSE:

The distribution partner that enables exceptional customer success.

MAIN PURPOSE OF ROLE:

To assist with the implementation of effective procedures to manage the call lists and monitor the Internal
Sales Teams’ ability to maintain the call routine and meet agreed KPI’s.
To provide direct support to the Sales Management Team, prioritising and managing multiple projects and
tasks simultaneously to help manage the day-to-day requirements of the Sales Team and drive forward
critical team tasks.
To recruit, induct, train, manage, motivate, and mentor Internal Sales Advisors to PenCarrie.

MAIN RESPONSIBILITIES:

1. Assist with recruitment, development, and supervision of the Internal Sales Team.
2. Develops, motivates, evaluates, and coaches staff on work procedures, proper call handling and
   teamwork delivering excellent customer service.
3. Monitor Internal Sales Advisors and timescales, handling initial issues and promptly escalating any
   greater concerns around underperformance or improvement requirements to the Internal Sales
   Manager.
4. Ensure a high level of performance is maintained and KPI’s are met at both individual and team level,
   while maintaining team morale and motivation with clear, strong direction and communication to the
   Internal Sales Team.
5. Identify necessary training requirements for the Internal Sales Team in conjunction with the Head of
   Sales.
6. Undertake any relevant administration duties to ensure the smooth running of the Sale Teams.
7. Help to grow and develop the Key Accounts through both regular contact and follow up of promotions
   and supporting marketing activity, and by pursuing fading accounts alongside the Head of Sales.
8. Identify and escalate priority issues, concerns or opportunities to the Head of Sales.
9. Handle data manipulation and the distribution of data to the Sales Team business pods.
10. Assist the Sales Management Team with any other customer focused administration including deal
    applications and SKU reports.
11. Liaise with customers on behalf of the Sales Management Team both on the telephone and via email.