IGNITION AUTOS LTD IS A FAMILY-OWNED MULTI-LOCATION SITE REPUTABLE, WELL-ESTABLISHED, FULLY FLEDGED AND ACCREDITED RAC GARAGE BASED IN MIDDLEWICH. AS A TRUSTED AND RESPECTED NAME IN THE AUTOMOTIVE INDUSTRY WE PRIDE OURSELVES ON DELIVERING EXCEPTIONAL SERVICE AND QUALITY REPAIRS WITH OUTSTANDING CUSTOMER EXPERIENCES. OUR FAMILY VALUES AND COMMITMENT TO EXCELLENCE HAVE EARNED US A LOYAL CUSTOMER BASE ACROSS OUR LOCATIONS AND WE ARE NOW SEEKING A FRIENDLY, ORGANISED, AND CUSTOMER-FOCUSED INDIVIDUAL TO JOIN OUR TEAM AS A “SERVICE ADVISOR / SALES EXECUTIVE”.

Key Accountabilities:

• Customer Service & Front-of-House Duties
• Greet customers in a professional and friendly manner, both in person and over the phone.
• Accurately log vehicle issues and requirements, ensuring all customer concerns are clearly documented.
• Provide updates to customers regarding repair progress, costs, and timescales.
• Sales & Upselling
• Promote additional services such as MOTs, vehicle servicing, diagnostics, tyres, extended payment terms to help spread costs.
• Identify opportunities to upsell value-added services (e.g., air con re-gas & diagnostics, wheel alignment, brake fluid changes, fuel & emissions additives, basic servicing to prestige servicing and relevant manufacturer service up-grades.
• Meet or exceed monthly sales targets set by the company.
• Job Booking & Workshop Coordination
• Schedule work efficiently to maximise workshop capacity.
• Liaise with technicians to ensure smooth workflow and accurate time estimates.
• Ensure parts are ordered promptly and job cards are completed correctly.
• Ensure unused parts are returned to supplier quickly following correct processes.
• Invoicing & Payment Handling
• Generate accurate invoices for work completed.
• Process customer payments and manage any outstanding balances or payment plans (e.g. Bumper, Payment Assist).
• Warranty & Claims Handling
• Prepare and submit warranty claims, especially RAC Warranty, with clear case studies and supporting evidence.
• Liaise with warranty companies to secure approvals and ensure repair costs are covered where applicable.
• Administrative Duties
• Maintain customer records and update job tracking systems.
• Follow up on customer enquiries, estimates, and future bookings.
• Telephone existing and new customers to book up and coming MOTs and servicing.
• Actively engage in company social media posts / and help create content on a weekly basis.
• Customer Retention & Loyalty
• Follow up with customers post-service to ensure satisfaction.
• Encourage repeat business through excellent service and trust-building.
• Compliance & Quality Standards
• Ensure all work and recommendations are in line with safety regulations and company standards.
• Adhere to RAC Approved Garage guidelines and documentation.

Requirements:
· Excellent communication and interpersonal skills
· Previous experience in a customer-facing role, preferably in a garage or automotive environment
· Ability to work in a fast-paced environment and prioritise tasks effectively
· Strong IT skills, including proficiency in Microsoft Office, email, and other software applications
· Strong organizational and time management skills
· Ability to maintain confidentiality and handle sensitive information
· Positive attitude, friendly demeanour, and a passion for delivering exceptional customer service
· Ability to work in a sales-focused environment and meet target.

WHAT WE OFFER

· Competitive salary and benefits package
· Sales bonuses for selling work suggested by our technicians
· Opportunity to work with a reputable and established, family-owned business
· Friendly and supportive team environment
· Ongoing training and development opportunities
· Discounts on vehicle services and repairs
How to Apply:
If you are a motivated and customer-focused individual looking for a new challenge, please submit your application, including your CV and a cover letter, to karl@ignitionautosltd.co.uk . or WhatsApp for more information 01606 277032. We look forward to hearing from you!
Job Type: Full-time
Pay: £27,000.00 per year

Benefits:

• Employee discount
• On-site parking

Experience:

• Automotive service: 1 year (preferred)

Work Location: In perso

Please refer the Job description for details