We are currently looking for an experienced Executive - Travel & Prepaid to support one of our subsidiary company’s operations. (Only FEMALE candidates preferred)
Job Type: Full-time

BENEFITS

• Employment Visa
• Insurance
  Please note that the job description detailed on this schedule is a general guide only and may be required to change from time to time depending on business circumstances.
  Job Type: Full-time
  Pay: AED7,000.00 per month

Application Question(s):

• Do you have experience in using GDS systems ?
• Which GDS system you’ve used and how long ?

Education:

• Bachelor’s (Required)

HER RESPONSIBILITIES:

SHE will be responsible for 4 main areas:

• Events & Conferences – mostly Pan Pacific and Asia
• Incentive Travel Groups and Extensions – International
• VIP Program Concierge – High end VIP leisure bookings for rewards program customers
• Manage contact Centre calls for Prepaid card enquiries

HER ROLE:

• Assist with coordinating and managing extensive travel logistics for Australian and New Zealand groups, nationally and internationally.
• Obtaining accurate flight quotes from airline groups, internet and ticketing consolidators.
• Obtaining information relating to airline routes, arrival and departure times, logistics of flights with ground transfers and hotel check-in.
• Obtaining flight quotes.
• Group flight allocation management.
• Assist with and manage delegate breakaways/split travel arrangements.
• Using your in-depth knowledge & passion for travel to create FIT and Group tailor-made itineraries to valued clients.
• Producing and editing travel itineraries.
• Holding and managing seats with airline groups or direct in CRS system.
• Confirming the reservations as required and ensuring all bookings are accurate.
• Entering passenger details, including contact details, frequent flyer numbers and travel requirements.
• Advising Account Managers of all airfare terms and conditions i.e. when names are required, payment terms, cancellation and change policy.
• Advising Account Managers if travel visas are required.
• Assisting with issuance of travel visas (when required).
• Issuance of travel insurance.
• Issuing tickets with the airline or through ticketing consolidator.
• Cross-checking of passenger names and details prior to ticketing, and ensuring all details are correctly printed on travel documentation.
• Assisting with all aspects of administration including data entry and information into Events Air online registration system.
• Saving e-tickets onto registration portal and/or company shared drive.
• Provide flight reporting, as required.
• Providing customer support and responding to client email enquiries.
• Ensuring excellent customer service.
• Handling multiple programs and groups at one time.
• Managing customer calls to Contact Centre
• Adhering to Contact Centre Standard Operating Procedures

TO BE SUCCESSFUL IN THIS ROLE, SHE WILL HAVE:

• Experience working as a group travel
• Knowledge of fares and ticketing
• Knowledge & experience working with ticket consolidators beneficial, but not essential
• Strong GDS experience (Amadeus preferred, but can be other system and training on Amadeus will be provided)
• Experience in managing large group flight bookings
• Experience in handling customer calls at Contact Centre
• Exposure to domestic, international and tailor-made itineraries
• High level of attention to detail
• Luxury travel experience will be highly considered
• Events AIR experience beneficial, but not essential