The Radisson Hotel Group is one of the world's largest hotel groups, with ten distinctive hotel brands and over 1,400 hotels in operation and under development in more than 95 countries. The group's overarching brand promise is " Every Moment Matters ," embodied in its signature "Yes I Can! " service philosophy.

Our team is the heart of our success. Your job brings new challenges and plenty of action every day. At RHG, we value your entrepreneurial spirit and teamwork skills. We foster an inclusive and supportive culture where we work together to create unforgettable moments every day. Be yourself, contribute your unique qualities to the team, and discover exciting career opportunities in one of the world's most dynamic hotel companies.

Employment type: Full-time

Tasks

We are looking to strengthen our team as soon as possible with the following person:

Front Office Supervisor (m/f/d)

As Front Office Supervisor, you bring an outstanding level of commitment, a focus on excellent service, and a genuine passion for creating positive guest experiences to our dynamic Front Office team.

Your main tasks:

• As our Front Office Supervisor, you'll enjoy the lively atmosphere of the lobby and be the first point of contact for our guests. You'll be responsible for the smooth operation of check-in and check-out, as well as reservations, guest inquiries, phone calls, and processing payments.
• You will supervise the front office agents by monitoring their workflows, conducting training, and ensuring that service standards are met.
• You will be our guests' superhero, ensuring that all aspects of their journey and experience are executed to the highest standard. This includes advising them on local attractions, restaurants, and events.
• You radiate patience, empathy, and a welcoming personality to make our guests feel comfortable and welcome.
• As an integral part of the team, you will proactively work to ensure guest satisfaction and the smooth operation of the front office department by coordinating and collaborating closely with other departments.

profile

You bring the following:

• You bring experience in reception work as well as strong supervisory and management skills - combined with a hands-on approach and a work style where you lead by example.
• Good German and English skills
• A commitment to exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions and to give advice and recommendations.
• Personal integrity and the ability to work in an environment that demands peak performance, time and energy.
• You are open to digital tools and can quickly adapt to new systems.
• Excellent communication skills.

We offer

Here's what we offer you:

• An open-ended employment contract
• Team rates for you and your friends & family at all Radisson Hotels
• 30% discount on all food and drinks at all Radisson Hotels
• Free meals in the staff restaurant (only the monetary benefit is subject to taxation)
• An extra day off around your birthday as a gift
• Employee benefits portal with additional discounts and regional special conditions
• 550 CHF/EUR net referral program bonus for every hire through your recommendation
• One payment for every guest you recruit for our loyalty program.
• One overnight stay as a guest in your hotel, including dinner and breakfast, together with a companion of your choice within 4 to 6 months of your hiring.
• Free accommodation for you in our hotel for the first month if you come to us from another city.
• Access to more than 2000 online training courses in the in-house Radisson Academy
• Diverse career opportunities worldwide in more than 1400 hotels
• Opportunity to gain experience in other hotels and thus broaden your horizons

Work compensation:

• There is a clear willingness to pay above the standard rate, but at least €2,263 gross (14 times per year) according to the collective agreement.