Your tasks: You make the difference with us.

• Your responsibilities include, among other things, the design , implementation and support of Windows, Mac and mobile device solutions, as well as the execution of relevant projects.
• Furthermore, you are responsible for testing and implementing updates , security patches , and policies within your area of ​​responsibility.
• Your responsibilities also include 3rd level incident management and problem management based on the Tchibo MDM platform .
• In addition, you will be responsible for providing and maintaining relevant KB articles for 1st and 2nd level IT support as well as our customers, the end users.
• You will work cross-functionally and internationally with other tech teams and other Tchibo departments to analyze , design and implement company -wide requirements for innovative solutions .

Your profile: You constantly reinvent us.

• You have a successfully completed degree in information technology or business informatics , or a comparable qualification .
• You can demonstrate sound technical knowledge of Microsoft Intune and JAMF . Furthermore, you are well-versed in the operating systems Windows, iOS, macOS, and Android.
• Furthermore, you have experience with Windows Autopilot , Samsung Knox , Android Zero Touch and Apple ADE .
• You are familiar with Group Policy guidelines and have already worked with remote computing solutions such as Remote Desktop Services and Azure Virtual Desktop.
• Good knowledge of Microsoft Infrastructure Services , especially: (entraID, Intune,…) is one of your strengths.
• You are experienced in coordinating and managing stakeholder expectations , as well as in ITSM / ITIL processes .
• Based on internal customer requirements, you analyze the current situation, create and evaluate initial solutions, and implement the solution independently.
• You have experience with one of the following project management methods: SCRUM, Prince2, PMI, IPMA.
• Excellent communication and collaboration skills , both written and spoken, in German and English complete your profile.