Job Description

Roles & Responsibilities

A leading jewellery retail group in Dubai, with showrooms across the GCC, is seeking a professional Arabic-speaking Retail Trainer to develop its showroom teams and drive customer experience and sales performance.

• Identify training needs across showrooms and plan a structured monthly training calendar.
• Deliver training on product knowledge (gold, diamonds and gemstones), selling skills, customer service and clienteling.
• Conduct induction and onboarding programmes for new sales staff.
• Develop training content, presentations and assessments in Arabic and English.
• Coach staff on the shop floor and follow up on how they apply the training.
• Measure training impact through sales KPIs, mystery shopping and customer feedback.
• Maintain training records and report regularly to management.

Desired Candidate Profile

• Fluent Arabic speaker (mandatory) with good English.

Job Description

Roles & Responsibilities

A leading jewellery retail group in Dubai, with showrooms across the GCC, is seeking a professional Arabic-speaking Retail Trainer to develop its showroom teams and drive customer experience and sales performance.

• Identify training needs across showrooms and plan a structured monthly training calendar.
• Deliver training on product knowledge (gold, diamonds and gemstones), selling skills, customer service and clienteling.
• Conduct induction and onboarding programmes for new sales staff.
• Develop training content, presentations and assessments in Arabic and English.
• Coach staff on the shop floor and follow up on how they apply the training.
• Measure training impact through sales KPIs, mystery shopping and customer feedback.
• Maintain training records and report regularly to management.

Desired Candidate Profile

• Fluent Arabic speaker (mandatory) with good English.