We are looking for an experienced Employee Relations Officer to manage employee-related matters, ensure compliance with UAE Labour Law and company policies, and maintain positive relationships between employees and management. The ideal candidate should have strong experience in handling employee grievances, disciplinary matters, investigations, attendance issues, performance concerns, and HR documentation within the UAE.

Key Responsibilities:

• Manage day-to-day employee relations matters and provide guidance to employees and management.
• Handle employee grievances, complaints, conflicts, and workplace concerns in a professional and confidential manner.
• Conduct and document investigations related to employee complaints, misconduct, absenteeism, workplace disputes, and policy violations.
• Manage disciplinary procedures, including warning letters, show-cause letters, investigation reports, and other disciplinary documentation.
• Ensure employee relations practices are aligned with UAE Labour Law and company policies.
• Advise management and Line Managers on appropriate actions regarding employee performance, conduct, attendance, and disciplinary matters.
• Handle employee attendance, absenteeism, leave issues, and repeated violations of company policies.
• Coordinate with HR and Line Managers regarding probation, performance concerns, non-renewal, termination, resignation, and other employment-related matters.
• Support the preparation and issuance of employment-related letters, including warning letters, termination letters, experience certificates, and other HR correspondence.
• Maintain accurate and confidential employee relations records and case files.
• Monitor employee complaints and disciplinary cases and ensure timely follow-up and resolution.
• Support management in resolving workplace conflicts and maintaining a positive working environment.
• Conduct employee meetings and counselling sessions when required.
• Coordinate with relevant departments regarding employee transfers, promotions, salary changes, and other employment actions.
• Assist in handling labour-related matters and coordinate with relevant government authorities when required.
• Support HR audits and provide required employee documentation and records.
• Prepare employee relations reports and case summaries for HR management.
• Identify recurring employee issues and recommend improvements to HR policies and workplace practices.
• Ensure all employee information and case details are handled with strict confidentiality.

Candidate Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 3 years of experience in Employee Relations or HR, preferably within the UAE.
• Strong knowledge of UAE Labour Law and employment practices.
• Proven experience handling employee grievances, disciplinary actions, investigations, absenteeism, and workplace conflicts.
• Strong understanding of HR policies, procedures, and documentation.
• Excellent communication and interpersonal skills.
• Strong conflict-resolution, counselling, and negotiation skills.
• Excellent written and verbal English communication.
• Arabic communication skills will be an advantage.
• Strong attention to detail and ability to maintain confidential employee records.
• Good knowledge of MS Office, particularly MS Excel and Word.
• Ability to work under pressure and manage multiple employee cases simultaneously.
• Strong decision-making and problem-solving skills.
• UAE HR experience is highly preferred.

Job Type: Full-time