Job Description

Roles & Responsibilities

Business Growth & Revenue Leadership

• Develop and execute the UAE market expansion strategy aligned with company objectives.
• Own and achieve revenue, growth, and profitability targets for the region.
• Identify and capitalize on new business opportunities across SMB, Mid-Market, and Enterprise segments.
• Build and manage a robust sales pipeline to drive predictable revenue growth.

Sales Leadership

• Lead end-to-end sales activities, including prospecting, client acquisition, negotiations, and account expansion.
• Recruit, mentor, and manage a high-performing sales team.
• Establish sales processes, forecasting mechanisms, and performance metrics.
• Collaborate with marketing and product teams to optimize go-to-market strategies.

Strategic Partnerships

• Build relationships with key stakeholders, channel partners, technology partners, and industry associations.
• Identify strategic alliances that accelerate market penetration and customer acquisition.
• Represent DoubleTick at industry events, conferences, and networking forums.

Customer Success & Market Development

• Work closely with customer success teams to ensure high customer retention and expansion.
• Gather market intelligence, customer feedback, and competitive insights to influence product strategy.
• Drive brand awareness and position DoubleTick as a market leader in business messaging and customer engagement solutions.

Operational Leadership

• Manage regional business operations and ensure compliance with local regulations.
• Monitor market trends, competitor activities, and emerging opportunities.
• Prepare business plans, forecasts, and regular performance reports for leadership.

Required Qualifications

Experience

• 4+ years of experience in B2B SaaS sales, business development, or general management roles.
• Minimum 3+ years in a leadership position managing revenue targets and sales teams.
• Proven experience selling SaaS, CRM, MarTech, CPaaS, customer engagement, or communication platforms.
• Demonstrated success in building and scaling business operations within the UAE market.
• Strong network within the UAE business ecosystem.

Skills

• Strong strategic thinking and commercial acumen.
• Excellent consultative sales and negotiation skills.
• Experience managing enterprise and mid-market sales cycles.
• Strong leadership, team-building, and stakeholder management capabilities.
• Ability to thrive in a fast-paced startup environment.

Preferred Qualifications

• Experience in WhatsApp Business, customer engagement, automation, CRM, or messaging technology platforms.
• Exposure to GCC markets beyond UAE.
• MBA or equivalent business qualification preferred.

Key Success Metrics

• Regional revenue growth.
• New customer acquisition.
• Enterprise account wins.
• Customer retention and expansion.
• Strategic partnership development.
• Team performance and market share growth.

Desired Candidate Profile

• Strong ownership mindset and execution-driven approach
• Ability to manage multiple parallel technical projects
• Strong collaboration with CS, support, engineering and product teams
• Passion for AI, automation, and emerging technologies
• Excellent organisational and stakeholder management skills
• Ability to thrive in fast-moving startup environments.
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