At the Vintage Grand Hotel, luxury takes the form of 765 meticulously designed rooms, suites, and apartments. Each space is crafted to be a sanctuary of comfort and style, promising a stay that transcends the ordinary. At the Vintage Grand Hotel, opulence meets unparalleled service in Dubai Production City.
As a distinguished five-star luxury hotel, we redefine the art of hospitality, ensuring an unforgettable experience for our discerning guests. Explore the epitome of elegance and sophistication with our meticulously curated offerings.
At the Vintage Grand Hotel, we invite you to elevate your travel experience and create lasting memories in an atmosphere of unparalleled luxury.
Welcome to a world where every moment is a celebration of refinement and indulgence. We are seeking a dedicated Reservation Supervisor to join our growing company:

JOB RESPONSIBILITIES

• To oversee and control daily tasks when on duty.
• To supervise all agents and develop them in order to handle reservation tasks properly.
• To assist Revenue Manager and the team to operate the department.
• To handles all group tours/ conventions from the initial blockage to the rooming lists.
• To records all reservations neatly and accurately on prescribed forms.
• To files neatly all updated correspondence chronologically, first and then alphabetically.
• To handles the telex machine in sending outgoing reservations telexes.
• To handles all advance deposits received by crediting the amounts into the correct guest’s folios and issuing receipts to the senders.
• To handles all onward reservations of all groups.
• To check incoming letters, telexes and faxes than distribute to whom it may concerned within the Reservation Department.
• To confirms reservations for rooms according to the room’s availability issued by the Reservations Manager accords the rates that are currently in effect and arranges the billing according to hotel procedures.
• To records all reservations neatly and accurately on prescribed forms.
• To updates the computer immediately and accurately if there’s any changes.
• To sends out confirmation slip promptly if requested.
• To handles any request for amenities or transportation promptly and accurately.
• To update guest history records, travel agency/company records and account receivable records on a regular basis.
• To handles the reservation correspondence accurately and neatly.
• Promptly prepare any Reservation report.
• To check any no-show and cancellation report with the correspondence and keep the record in the file.
• To coordinate with the travel agent and update the room allotment.
• To report for duty punctually wearing the correct uniform and name badge at all times.
• To provide a courteous and professional service at all times.
• To maintain good working relationships with your own colleagues and all other departments.
• To have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.
• To maintain a high standard of personal appearance and hygiene at all times.
• To maintain the cleanliness of the working area in the Reservation Department.
• To carry out any other reasonable duties and responsibilities as assigned.
• Establish Effective Employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotels guest, clients, head of department and employees.

HOTEL EXPERIENCE IN A SIMILAR ROLE FOR AT LEAST 2 YEARS IS A MUST.

Job Type: Full-time

Ability to commute/relocate:

• Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)