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Jobs Search
Start Date
Immediate
Expiry Date
30 Nov, 26
Salary
0.0
Posted On
01 Sep, 26
Experience
3 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Information Technology & Services
Restore client service by resolving incidents and service requests within documented L1 scope, applying sound technical judgement and effective troubleshooting to achieve timely outcomes.
- Own tickets end to end within L1 capability, ensuring issues are either resolved or escalated with complete technical and business context.
- Ensure every client interaction results in a explicit understanding of what occurred, what action was taken, and what the next steps are.
- Contribute to consistent service performance by prioritising work appropriately, coordinating with peers, and supporting overall queue health.
- Deliver clear, professional communication to clients across all channels, translating technical issues into understandable language and setting realistic expectations.
- Achieve personal performance outcomes defined in Goals & Objectives plan, demonstrating consistent delivery against L1 standards.