YOU BRING THESE SKILLS, EXPERIENCE & EDUCATION

Bachelor’s degree in engineering, business administration, management, or a related field.

SIG COMPETENCIES

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

• Implement and manage activities of installation, maintenance, troubleshooting, repair and production support as assigned by manager
• Provide superior service reports to management and customers..
• Travel to customer locations as required by manager.
• Plan, coordinate and execute planned new system installations, major maintenance and special service project activities to a high standard and in line with agreed procedures, ensuring effective operation of equipment.
• Provide remote support to customer via the technical support hot line.
• Analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns.
• Conduct systematic root cause analysis of problems to ensure permanent resolution. Be point of escalation for service organization to Global support and escalate with a proper problem description and documentation when root causes are not identified.
• Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis.
• Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction.
• Analyze, identify and take action on system performance issues, implementing correct and approved operational improvements.