REDEFINE THE FUTURE OF CUSTOMER EXPERIENCES. ONE CONVERSATION AT A TIME.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

BUILD AMAZING - DELIVER AMAZING - LIVE AMAZING - BE AMAZING

Nextiva, a leader in business communications, is seeking a skilled AI Software Engineer to join our AI Agents team within our Data & Intelligence Platform group. In this role, you will develop intelligent, multimodal AI agents (voice and chatbots) as part of Nextiva’s next-generation customer experience platform. You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers. This position offers the opportunity to work at the forefront of generative AI and multimodal interactions, creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences.

QUALIFICATIONS

• Education: Bachelor’s degree in computer science, Software Engineering, or a related field (required). A Master’s degree in AI, Machine Learning, or a related discipline is strongly preferred. Equivalent practical experience in AI/ML development will also be considered.
• Software Engineering Experience: 5+ years of professional software development experience, including at least 2+ years building AI or machine-learning powered applications. Proven experience developing production-grade software (e.g., backend services, APIs, data pipelines) in a collaborative team environment.
• AI/ML Expertise: Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing (NLP) and/or deep learning. Familiarity with the latest AI advancements (e.g., transformer-based models, conversational AI frameworks) and a history of applying AI models to solve real-world problems.
• Technical Skills: Proficiency in programming languages commonly used for AI development, such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C# for scalable systems. Experience with machine learning frameworks and libraries for NLP, speech, or computer vision (e.g., Hugging Face Transformers, OpenAI APIs, spaCy, Kaldi, AWS/GCP/Azure AI services) is expected.
• Multimodal Interaction Knowledge: Experience with speech and language technologies – for example, integrating speech-to-text (ASR) and text-to-speech (TTS) engines, or building chatbots and voice bots for conversational interfaces.
• Cloud & Scalability: Familiarity with cloud platforms and deploying AI/ML models at scale (AWS, Google Cloud, or Azure). Experience with microservices architecture and containerization (Docker, Kubernetes) for AI services.
• Collaboration & Communication: Excellent teamwork and communication skills.

KEY RESPONSIBILITIES

• Design & Develop AI Agents: Design, implement, and refine AI agents for Nextiva’s products that understand and respond to customers in multiple formats (e.g., spoken voice, written text). Develop conversational logic and multimodal interaction flows leveraging state-of-the-art natural language processing (NLP) and speech recognition techniques.
• AI Model Integration: Integrate large language models and other AI/ML components into the Agentic AI Platform to enable capabilities such as question answering, task automation, sentiment analysis, and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale.
• Full Lifecycle Engineering: Own the end-to-end development lifecycle of AI features.
• Multimodal Interaction Systems: Build and integrate components for multimodal interactions, including speech-to-text, text-to-speech, and dialog management systems.
• Performance Optimization: Optimize AI algorithms and agent frameworks for performance, scalability, and reliability. Use data-driven methods to tune model accuracy and response times.
• Quality, Ethics & Compliance: Implement robust testing (unit, integration, end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices, ensuring AI agent behavior is unbiased and compliant with privacy and security regulations.
• Documentation & Mentorship: Document AI agent designs, algorithms, and usage guidelines for future reference. Provide technical guidance and mentorship to junior engineers or new team members as needed.
  Success in this role will be measured by your ability to deliver AI features that measurably improve customer experiences (e.g., higher self-service resolution rates, faster response times, improved user satisfaction) while maintaining high software quality and ethical AI standards. You will help Nextiva achieve a balanced integration of AI and human interaction, directly contributing to our CX-first vision.

Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Health – Supplemental health plan available with coverage for prescriptions, paramedical expenses, dental and vision care
• Insurance – Company paid life and disability coverage
• Work-Life Balance ️ – Flexible Time Off (FTO) for salaried employees, paid holidays
• Financial Security – RRSP employee long-term savings plan with company match
• Wellness ‍ – Employee Assistance Program and comprehensive wellness initiatives
• Growth – Access to ongoing learning and development opportunities and career advancemen