JOB DESCRIPTION:

Provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area.

CUSTOMER ACCOUNTABILITIES:

• Performs controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
• Services applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
• Partners with key stakeholders to schedule changes of supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
• Continuously strives to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems,ensuring availability targets are met
• Provides effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Ensures timely notification and escalation of possible issues/problems, options and recommendations
• Delivers effective and defect-free support, researching system issues / opportunities, overseeing the execution of recommendations, and maintaining accurate documentation
• Identifies and addresses application and data issues and cross-capability and cross-release issues that affect application integrity
• Acts as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance
• Provides effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues
• Improves stability of the production environment by assisting in setting up, maintaining and monitoring applications/system

EDUCATION & EXPERIENCE:

• Undergraduate degree or Technical Certificate
• 3+ years relevant experience
• Well versed with E2E SDLC and PT lifecycle/methodologies with significant exposure to PT tools like JMeter/LoadRunner, able to develop automated scripts in Vugen/JMeter for complex protocols like JDBC/MQ/Citrix etc..
• Ability to come up with approach to prepare Performance test strategy for large and complex programs , robust test data strategy and managing E2E deliverables.
• Good hands-on exposure to APM tools like Dynatrace/AppDynamics & Performance bottleneck analysis skills like Thread dump/Heap dump/DB analysis.
• Awareness of latest technology around like Cloud , Big Data , Microservices, etc..
• Should be able to provide technical support to peers and have problem solving skills
• Ability to work in a collaborative team-oriented environment and implementing best practices/process.
• Experience in working with Agile methodologies, exposure to Sprint planning and ability to identify and work on areas of improvement.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details