The Assistant Property Manager will assist the Property Manager in effectively managing the assigned community. The Assistant Property Manager (APM) will provide support associated with accomplishing community objectives as set forth by the Property Manager and the Company. In addition, the APM is directly responsible for maintaining daily, weekly and monthly reports including accurate reporting of leasing activity, rents and deposits received. At times, the APM will be responsible for fulfilling the role of the Property Manager when not in the office.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must possess strong attention to detail and sales ability
• Competence in operation of telephone, business calculator, copy machine, facsimile, personal computer/keyboard, Microsoft Office365 and property management software
• Confident, self-starter, with the ability to operate in a dynamic environment with minimal supervision, to complete tasks on a timely basis and to manage multiple high priorities simultaneously
• Good written and verbal communication skills, with a willingness and ability to take both verbal and written instruction
• Ability to work overtime, holidays, weekends and on-call for emergencies, as needed.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Utilize personal transportation vehicle to inspect apartment community and occasionally, use of property golf cart may be necessary.

• Conduct all business in accordance with company policies and procedures. Adheres to Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws. Will be required to participate in training to keep up to date with laws.
• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.) File and maintain guest cards in accordance with established procedures
• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
• Generate work orders and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis
• Demonstrate community and apartment/model and apply product knowledge to clients? needs by communicating the features and benefits (close the sale)
• Obtain completed applications from prospects and secure deposits in accordance with the company procedures and Fair Housing requirements
• Update availability report, process applications for approval including screening and rental verification; submit processed applications to the Property Manager for final approval. Follow up with applicant regarding status.
• Ensure apartment is rent-ready based on future resident?s move-in date.
• Immediately follow-up on prospects that did not close and attempt to close sale; refer as needed to sister communities to meet prospect?s needs
• Secure new residents? signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
• Assist in lease transactions by drafting leases, gathering applicant?s history and credit approvals.
• Accept rental payments and post rents to the computer.
• Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes.
• Monitor renewals; distribute and follow-up on renewal notices.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
• All other job duties as assigned.