Are you ready to take your optical expertise to the next level?
At XEYEX Software for Opticians, we empower independent opticians across Scotland with intuitive technology and exceptional support. We’re seeking passionate individuals from optical retail backgrounds to join our Customer Experience Team. Whether you’re a dispensing optician, optical assistant, or practice manager, your experience and insight can make a difference!

CUSTOMER EXPERIENCE CONSULTANT

Are you looking for a role where your optical practice expertise meets innovation? Are you excited to work Monday-Friday, with no regular weekend shifts, in a role that values your skills and offers room for growth? Then read on…
In this role, you’ll blend your knowledge of optical practices with our cutting-edge software to help independent opticians thrive. Don’t worry if you’re not a tech expert—our in-house comprehensive training program will ensure you’re fully equipped to succeed.

What You’ll Do:

• Be the trusted go-to person for customers, providing training and support via phone, email, and Zoom.
• Use your understanding of optical practice challenges to help customers make the most of our software.
• Develop meaningful, long-term relationships with customers, becoming an extension of their team.
• Collaborate with colleagues to continuously improve our processes and services.

Why This Role is for You:

• Transferable Skills: Use your optical retail experience in a new, exciting context without sacrificing the customer-focused elements you enjoy.
• Structured Growth: Starting as a Customer Experience Associate, with clear progression to Customer Specialist and Consultant roles as you build your expertise.
• Great Work-Life Balance: Enjoy weekends off and a 4½ day workweek.
• Holidays: Starting at 6 weeks including bank holidays and a Christmas break from December 24th to January 3rd, rising to more than 7 weeks holiday.
• Opportunities: attend industry events and trade shows
• Exceptional Benefits: private healthcare, optical/dental cover, life insurance, income protection, eyecare allowance, gym membership, health & wellbeing bonus, bereavement and quality time leave

What You’ll Bring:

• Optical Practice Experience: 2+ years as a dispensing optician, optical assistant, or practice manager.
• Customer-Centric Mindset: A passion for helping others and delivering exceptional service.
• Eager to Learn: An interest in developing new skills and confidence in using technology with full training.
• Strong Communication Skills: The ability to explain complex concepts simply and build trust with customers.

What Makes Us Different:
Our team thrives in a supportive, fun, and relaxed environment, where we celebrate success and work together to overcome challenges. Located in the vibrant Strathclyde Business Park, Bellshill, we’re easily accessible from the M74 and M8 motorways.
We offer competitive salaries aligned with experience, significantly above the living wage, ensuring your expertise is valued.
CLOSING DATE: Applications will be reviewed on a weekly basis and the position will remain open until filled
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Canteen
• Company events
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance

Schedule:

• Monday to Friday

Experience:

• Optical Practice: 1 year (required)

Work Location: In perso

What You’ll Do:

• Be the trusted go-to person for customers, providing training and support via phone, email, and Zoom.
• Use your understanding of optical practice challenges to help customers make the most of our software.
• Develop meaningful, long-term relationships with customers, becoming an extension of their team.
• Collaborate with colleagues to continuously improve our processes and services

Why This Role is for You:

• Transferable Skills: Use your optical retail experience in a new, exciting context without sacrificing the customer-focused elements you enjoy.
• Structured Growth: Starting as a Customer Experience Associate, with clear progression to Customer Specialist and Consultant roles as you build your expertise.
• Great Work-Life Balance: Enjoy weekends off and a 4½ day workweek.
• Holidays: Starting at 6 weeks including bank holidays and a Christmas break from December 24th to January 3rd, rising to more than 7 weeks holiday.
• Opportunities: attend industry events and trade shows
• Exceptional Benefits: private healthcare, optical/dental cover, life insurance, income protection, eyecare allowance, gym membership, health & wellbeing bonus, bereavement and quality time leav