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CX Operations Manager – Barcelona - ORBIDI at ORBIDI
Sant Cugat del Vallès, Catalonia, Spain - Full Time
Skills Needed
Customer Experience, Data Analysis, Team Leadership, Crm Management, Automation, Communication, Customer Centric, Process Improvement, Workflow Automation, Kpi Management, Nps, Csat, Sla, Churn, Hubspot, Intercom, Ringover
Specialization
Candidates should have over 5 years of experience in Customer Experience operations, preferably in tech startups. Strong knowledge of CRM tools and data analytics, along with a customer-centric mindset, is essential.
Experience Required
Minimum 5 year(s)
PROMOTOR/A REPARTO COLECCIONABLES en Pamplona at Staff Global Group
Pamplona, Navarre, Spain - Full Time
Skills Needed
Public Interaction, Child Engagement, Report Filling, Time Management, Team Collaboration
Specialization
Candidates should enjoy interacting with children and have availability for the specified dates. No specific educational or experience requirements are mentioned.
Auxiliaire de vie (H/F) at Ouihelp
Cagnes-sur-Mer, Provence-Alpes-Côte d'Azur, France - Full Time
Skills Needed
Assistance, Companionship, Daily Living Skills, Communication, Empathy, Teamwork, Problem Solving, Time Management
Specialization
Candidates must have a diploma or a minimum of 3 years of experience in personal assistance, or 18 months of experience if they complete the company's paid internal training. The position is open to individuals without a driver's license.
Auxiliaire de vie (H/F) at Ouihelp
Nice, Provence-Alpes-Côte d'Azur, France - Full Time
Skills Needed
Assistance, Companionship, Personal Care, Communication, Teamwork, Problem Solving, Time Management, Empathy
Specialization
Candidates must have a diploma or a minimum of 3 years of experience in personal assistance, or 18 months of experience if they complete the internal training. The position is open to individuals without a driving license.
Experience Required
Minimum 2 year(s)
Assistant(e) de vie (H/F) at Ouihelp
La Colle-sur-Loup, Provence-Alpes-Côte d'Azur, France - Full Time
Skills Needed
Assistance, Companionship, Daily Living Skills, Communication, Empathy, Teamwork, Time Management, Problem Solving
Specialization
Candidates must have a diploma or a minimum of 3 years of experience in personal assistance, or 18 months if they complete the internal training. The position is open to individuals without a driving license.
Τεχνικός Αιολικών Πάρκων & Εγκαταστάσεων ΑΠΕ (Αργολίδα) at TERNA ENERGY
Argos, Peloponnese, Western Greece and the Ionian, Greece - Full Time
Skills Needed
Electrical Engineering, Mechanical Engineering, Automation, Technical Problem Solving, Monitoring Systems, Data Analysis, Safety Compliance, Environmental Regulations, Communication, Collaboration, Equipment Inspection, Maintenance Planning, Technical Documentation, English Proficiency, Computer Skills, Driving License
Specialization
Candidates must have a degree in Electrical or Mechanical Engineering and at least 3 years of experience in electrical and mechanical tasks. Knowledge of wind farms and substations is highly valued, along with good English skills and computer proficiency.
Experience Required
Minimum 2 year(s)
Especialista en Impresión Digital at Talent Brand
Montcada i Reixac, Catalonia, Spain - Full Time
Skills Needed
Digital Printing, File Preparation, Machine Operation, Quality Control, Color Correction, Maintenance, Post Printing, Planning, Teamwork, Proactivity, Organization, Initiative
Specialization
Candidates should have prior experience in the graphic arts sector, particularly with self-adhesive labels. Organizational skills, proactivity, and the ability to work in a team are essential.
Experience Required
Minimum 2 year(s)
iOS Developer at Wingie Enuygun Group
Istanbul, Istanbul, Turkey - Full Time
Skills Needed
Ios Development, React Native, Swift, Restful Apis, Version Control, Performance Optimization, Memory Management, Unit Testing, Ci/Cd, Debugging, Analytical Thinking, Collaboration, Problem Solving, Clean Code, Mobile Application Development
Specialization
Candidates should have at least 3 years of mobile application development experience and hands-on experience with React Native and native iOS code. A strong understanding of iOS architecture, performance optimization, and experience with RESTful APIs is also required.
Experience Required
Minimum 2 year(s)
Media Assistant (Intern) at Comms8 Ltd
, , Indonesia - Full Time
Skills Needed
Content Creation, Digital Marketing, Influencer Marketing, Video Editing, Visual Design, Research, Copywriting, Social Media Management, Communication Skills, Project Assistance, Data Analysis, Team Collaboration, Attention To Detail, Client Management, Language Proficiency, Marketing Strategy
Specialization
Candidates should have at least one year of relevant experience in digital marketing or content creation, with strong communication skills in English. Proficiency in video editing and familiarity with advertising tools in Asia are also preferred.
Media Assistant (Intern) at Comms8 Ltd
, , Singapore - Full Time
Skills Needed
Content Creation, Digital Marketing, Influencer Marketing, Video Editing, Visual Design, Research, Communication Skills, Project Assistance, Social Media Management, Copywriting, Data Analysis, Team Collaboration, Administrative Support, Client Relations, Marketing Strategy, Language Proficiency
Specialization
Candidates should have at least one year of relevant experience in digital marketing or content creation and be proficient in English, with Chinese proficiency being a plus. Skills in video editing, visual design, and familiarity with advertising tools in Asia are also required.
Onsite Event Coordinator- Buenos Aires at FeverUp
Buenos Aires, , Argentina - Full Time
Skills Needed
Event Coordination, Communication Skills, Time Management, Problem Solving, Customer Engagement, Team Collaboration, Organizational Skills, Strategic Thinking
Specialization
Candidates should be fluent in English and possess excellent communication and organizational skills. A collaborative approach and willingness to learn from mistakes are also essential.
EDUCADOR/A SOCIAL at Grupo El Castillo
Ròtova, Valencian Community, Spain - Full Time
Skills Needed
Social Education, Childhood, Adolescence, Driving License, Immediate Availability
Specialization
Candidates must have a degree in Social Education and specific training in childhood and adolescence. A minimum of one year of experience in the field is required, along with a driving license and immediate availability.
STAGE : RESPONSABLE FINANCIER at Axione
Malakoff, Ile-de-France, France - Full Time
Skills Needed
Financial Management, Treasury Management, Billing, Accounting Closure, Management Control, Data Analysis, Excel, Teamwork, Communication, Curiosity, Autonomy, Ingenuity
Specialization
Candidates should have a BAC+4/5 education in business or engineering and be looking for a 4 to 6 month internship. They should be motivated, team-oriented, and possess analytical skills along with proficiency in Excel.
Backend Developer (Mid/Senior) at OBDeleven
Kaunas, Kaunas County, Lithuania - Full Time
Skills Needed
Web App Development, Nest.Js, Node.Js, Typescript, Javascript, Mysql, Mongodb, Solid Principles, Design Patterns, Linux, Cloud Provider, Communication Skills, Organizational Skills
Specialization
Candidates should have prior experience in web app development at scale and a good understanding of SOLID principles. Fluency in Lithuanian and proficiency in English are required.
Experience Required
Minimum 2 year(s)
Backend Developer (Mid/Senior) at OBDeleven
Vilnius, Vilnius County, Lithuania - Full Time
Skills Needed
Web App Development, Nest.Js, Node.Js, Typescript, Javascript, Mysql, Mongodb, Solid Principles, Design Patterns, Linux, Cloud Provider, Communication Skills, Organizational Skills
Specialization
Candidates should have prior experience in web app development at scale and a good understanding of SOLID principles. Fluency in Lithuanian and full proficiency in English are required.
Experience Required
Minimum 2 year(s)
MOZO/A DE ALMACÉN EN SONEJA at RAS Interim
Sagunto, Valencian Community, Spain - Full Time
Skills Needed
Loading, Unloading, Manual Tools, Product Manufacturing
Specialization
Candidates must have their own vehicle for transportation. No specific experience or education requirements are mentioned.
OPERARIOS/AS PRODUCCIÓN (SAGUNTO) at RAS Interim
Sagunto, Valencian Community, Spain - Full Time
Skills Needed
Loading, Unloading, Product Preparation, Labeling, Packaging
Specialization
Candidates must have their own vehicle for transportation. No specific experience or educational requirements are mentioned.
Associate Staff Engineer (Java Fullstack) at Nagarro
Bengaluru, karnataka, India - Full Time
Skills Needed
Java, Java Design Patterns, Microservices, Spring, Hibernate, Rabbitmq, Kafka, Zookeeper, Elasticsearch, Rest Apis, Cassandra, Mongodb, Redis, Ms Sql, Mysql, React Js, Redux
Specialization
Candidates should have over 5 years of experience in software engineering, particularly with Java and related technologies. Proficiency in building scalable systems and contributing to product architecture is essential.
Experience Required
Minimum 5 year(s)
Trainee Consultant at DATA INTENSITY LLC
Hyderabad, Telangana, India - Full Time
Skills Needed
Oracle E Business Suite, Sql, Pl/Sql, Oracle Reports, Xml Publisher Reports, Oaf, Workflow, Forms Personalization, Discoverer Reports, Technical Documentation, Client Management, Root Cause Analysis, Scripting, Implementation Support, Continuous Process Improvement, Itil Framework
Specialization
Candidates should have at least 1 year of technical experience with Oracle E-Business Suite and hands-on development experience with Oracle tools. Knowledge of SQL, PL/SQL, and experience in writing technical documentation is also required.
Trainee Consultant at DATA INTENSITY LLC
Hyderabad, Telangana, India - Full Time
Skills Needed
Oracle E Business Suite, Sql, Pl/Sql, Oracle Reports, Xml Publisher Reports, Oaf, Workflow, Forms Personalization, Shell Scripting, Python Scripting, Rice Components, Discoverer Reports, Md070, Md120, Itil Framework, Client Management
Specialization
Candidates should have at least 1 year of technical experience with Oracle E-Business Suite and hands-on development experience with various Oracle tools. Knowledge of SQL, PL/SQL, and experience in writing technical documentation is also required.
CX Operations Manager – Barcelona - ORBIDI at ORBIDI
Sant Cugat del Vallès, Catalonia, Spain -
Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Experience, Data Analysis, Team Leadership, CRM Management, Automation, Communication, Customer-Centric, Process Improvement, Workflow Automation, KPI Management, NPS, CSAT, SLA, Churn, HubSpot, Intercom, Ringover

Industry

Marketing Services

Description
🚀 Head of CX Operations – Barcelona | ORBIDI En ORBIDI seguimos creciendo y buscamos un/a Head of CX Operations con una visión customer-centric, fuerte orientación a datos y capacidad para liderar la operativa completa de Customer Experience en un entorno tecnológico y en expansión. Serás responsable de liderar el área de CX Ops, asegurando una experiencia de cliente excelente, el control total de las comunicaciones inbound y outbound, y una operativa eficiente apoyada en herramientas como HubSpot, Intercom y Ringover. 🎯 Tu misión Liderar, optimizar y escalar la operación de Customer Experience en ORBIDI, garantizando altos niveles de satisfacción, eficiencia operativa y alineación con los objetivos de crecimiento del negocio, siempre poniendo al cliente en el centro de las decisiones. 💼 Qué harás Liderar el equipo de CX Ops, asegurando una experiencia de cliente de alta calidad en todos los puntos de contacto. Trabajar para que el equipo alcance los objetivos de satisfacción, contactabilidad y renovación de clientes ORBIDI. Controlar y optimizar las comunicaciones inbound y outbound, gestionando el flujo completo del cliente. Analizar y mejorar los procesos y el customer journey para maximizar la eficiencia y la experiencia del usuario. Automatizar flujos de trabajo desde la generación de interés hasta la renovación del modelo de suscripciones. Ser la figura de enlace entre CX, Operaciones y otros equipos transversales de la compañía. Gestionar y asegurar el uso óptimo de las herramientas tecnológicas (HubSpot, Intercom y Ringover). Elaborar informes, dashboards y seguimiento de métricas clave de rendimiento y objetivos del equipo. Impulsar una operativa data-driven basada en KPIs de CX como NPS, CSAT, SLA, churn, entre otros. 💡 Qué buscamos en ti Experiencia de más de 5 años en operaciones y Customer Experience en startups o empresas tecnológicas. Sólida experiencia liderando equipos de CX y gestionando operaciones complejas. Conocimiento avanzado de CRM, automatización y analítica de datos (preferiblemente HubSpot, Intercom y Ringover). Experiencia práctica trabajando con métricas de CX (NPS, CSAT, SLA, churn, etc.). Capacidad para gestionar HubSpot a nivel administrador (dashboards, automatizaciones, integraciones). Mentalidad data-driven y analítica, orientada a la mejora continua. Conocimiento de herramientas de automatización como n8n, Zapier u otras similares. Excelente comunicación interna y externa, con visión estratégica y operativa del negocio. Fuerte orientación customer-centric, equilibrando las necesidades del cliente y del negocio. ⚙️ Competencias clave Impacto real → Tomas decisiones basadas en datos para generar mejoras tangibles en la experiencia y el negocio. Ownership → Asumes la responsabilidad total de la operación y del rendimiento del equipo. Colaboración → Trabajas de forma transversal con distintos equipos para impulsar resultados comunes. Innovación → Buscas constantemente automatizar, optimizar y escalar procesos. Energía positiva → Generas un entorno de confianza, foco y mejora continua. 🧭 Qué ofrecemos Formar parte de una empresa en pleno crecimiento y transformación. Un entorno dinámico, tecnológico y orientado a la excelencia operativa. Oportunidades reales de desarrollo y crecimiento profesional. Modelo híbrido con base en Santa Cruz de Tenerife. Cultura basada en la confianza, la autonomía y el impacto. Paquete de beneficios a empleados.
Responsibilities
Lead and optimize the Customer Experience operations at ORBIDI, ensuring high levels of customer satisfaction and operational efficiency. Manage inbound and outbound communications and analyze customer journeys to enhance user experience.
CX Operations Manager – Barcelona - ORBIDI at ORBIDI
Sant Cugat del Vallès, Catalonia, Spain - Full Time
Skills Needed
Customer Experience, Data Analysis, Team Leadership, Crm Management, Automation, Communication, Customer Centric, Process Improvement, Workflow Automation, Kpi Management, Nps, Csat, Sla, Churn, Hubspot, Intercom, Ringover
Specialization
Candidates should have over 5 years of experience in Customer Experience operations, preferably in tech startups. Strong knowledge of CRM tools and data analytics, along with a customer-centric mindset, is essential.
Experience Required
Minimum 5 year(s)
PROMOTOR/A REPARTO COLECCIONABLES en Pamplona at Staff Global Group
Pamplona, Navarre, Spain - Full Time
Skills Needed
Public Interaction, Child Engagement, Report Filling, Time Management, Team Collaboration
Specialization
Candidates should enjoy interacting with children and have availability for the specified dates. No specific educational or experience requirements are mentioned.
Auxiliaire de vie (H/F) at Ouihelp
Cagnes-sur-Mer, Provence-Alpes-Côte d'Azur, France - Full Time
Skills Needed
Assistance, Companionship, Daily Living Skills, Communication, Empathy, Teamwork, Problem Solving, Time Management
Specialization
Candidates must have a diploma or a minimum of 3 years of experience in personal assistance, or 18 months of experience if they complete the company's paid internal training. The position is open to individuals without a driver's license.
Auxiliaire de vie (H/F) at Ouihelp
Nice, Provence-Alpes-Côte d'Azur, France - Full Time
Skills Needed
Assistance, Companionship, Personal Care, Communication, Teamwork, Problem Solving, Time Management, Empathy
Specialization
Candidates must have a diploma or a minimum of 3 years of experience in personal assistance, or 18 months of experience if they complete the internal training. The position is open to individuals without a driving license.
Experience Required
Minimum 2 year(s)
Assistant(e) de vie (H/F) at Ouihelp
La Colle-sur-Loup, Provence-Alpes-Côte d'Azur, France - Full Time
Skills Needed
Assistance, Companionship, Daily Living Skills, Communication, Empathy, Teamwork, Time Management, Problem Solving
Specialization
Candidates must have a diploma or a minimum of 3 years of experience in personal assistance, or 18 months if they complete the internal training. The position is open to individuals without a driving license.
Τεχνικός Αιολικών Πάρκων & Εγκαταστάσεων ΑΠΕ (Αργολίδα) at TERNA ENERGY
Argos, Peloponnese, Western Greece and the Ionian, Greece - Full Time
Skills Needed
Electrical Engineering, Mechanical Engineering, Automation, Technical Problem Solving, Monitoring Systems, Data Analysis, Safety Compliance, Environmental Regulations, Communication, Collaboration, Equipment Inspection, Maintenance Planning, Technical Documentation, English Proficiency, Computer Skills, Driving License
Specialization
Candidates must have a degree in Electrical or Mechanical Engineering and at least 3 years of experience in electrical and mechanical tasks. Knowledge of wind farms and substations is highly valued, along with good English skills and computer proficiency.
Experience Required
Minimum 2 year(s)
Especialista en Impresión Digital at Talent Brand
Montcada i Reixac, Catalonia, Spain - Full Time
Skills Needed
Digital Printing, File Preparation, Machine Operation, Quality Control, Color Correction, Maintenance, Post Printing, Planning, Teamwork, Proactivity, Organization, Initiative
Specialization
Candidates should have prior experience in the graphic arts sector, particularly with self-adhesive labels. Organizational skills, proactivity, and the ability to work in a team are essential.
Experience Required
Minimum 2 year(s)
iOS Developer at Wingie Enuygun Group
Istanbul, Istanbul, Turkey - Full Time
Skills Needed
Ios Development, React Native, Swift, Restful Apis, Version Control, Performance Optimization, Memory Management, Unit Testing, Ci/Cd, Debugging, Analytical Thinking, Collaboration, Problem Solving, Clean Code, Mobile Application Development
Specialization
Candidates should have at least 3 years of mobile application development experience and hands-on experience with React Native and native iOS code. A strong understanding of iOS architecture, performance optimization, and experience with RESTful APIs is also required.
Experience Required
Minimum 2 year(s)
Media Assistant (Intern) at Comms8 Ltd
, , Indonesia - Full Time
Skills Needed
Content Creation, Digital Marketing, Influencer Marketing, Video Editing, Visual Design, Research, Copywriting, Social Media Management, Communication Skills, Project Assistance, Data Analysis, Team Collaboration, Attention To Detail, Client Management, Language Proficiency, Marketing Strategy
Specialization
Candidates should have at least one year of relevant experience in digital marketing or content creation, with strong communication skills in English. Proficiency in video editing and familiarity with advertising tools in Asia are also preferred.
Media Assistant (Intern) at Comms8 Ltd
, , Singapore - Full Time
Skills Needed
Content Creation, Digital Marketing, Influencer Marketing, Video Editing, Visual Design, Research, Communication Skills, Project Assistance, Social Media Management, Copywriting, Data Analysis, Team Collaboration, Administrative Support, Client Relations, Marketing Strategy, Language Proficiency
Specialization
Candidates should have at least one year of relevant experience in digital marketing or content creation and be proficient in English, with Chinese proficiency being a plus. Skills in video editing, visual design, and familiarity with advertising tools in Asia are also required.
Onsite Event Coordinator- Buenos Aires at FeverUp
Buenos Aires, , Argentina - Full Time
Skills Needed
Event Coordination, Communication Skills, Time Management, Problem Solving, Customer Engagement, Team Collaboration, Organizational Skills, Strategic Thinking
Specialization
Candidates should be fluent in English and possess excellent communication and organizational skills. A collaborative approach and willingness to learn from mistakes are also essential.
EDUCADOR/A SOCIAL at Grupo El Castillo
Ròtova, Valencian Community, Spain - Full Time
Skills Needed
Social Education, Childhood, Adolescence, Driving License, Immediate Availability
Specialization
Candidates must have a degree in Social Education and specific training in childhood and adolescence. A minimum of one year of experience in the field is required, along with a driving license and immediate availability.
STAGE : RESPONSABLE FINANCIER at Axione
Malakoff, Ile-de-France, France - Full Time
Skills Needed
Financial Management, Treasury Management, Billing, Accounting Closure, Management Control, Data Analysis, Excel, Teamwork, Communication, Curiosity, Autonomy, Ingenuity
Specialization
Candidates should have a BAC+4/5 education in business or engineering and be looking for a 4 to 6 month internship. They should be motivated, team-oriented, and possess analytical skills along with proficiency in Excel.
Backend Developer (Mid/Senior) at OBDeleven
Kaunas, Kaunas County, Lithuania - Full Time
Skills Needed
Web App Development, Nest.Js, Node.Js, Typescript, Javascript, Mysql, Mongodb, Solid Principles, Design Patterns, Linux, Cloud Provider, Communication Skills, Organizational Skills
Specialization
Candidates should have prior experience in web app development at scale and a good understanding of SOLID principles. Fluency in Lithuanian and proficiency in English are required.
Experience Required
Minimum 2 year(s)
Backend Developer (Mid/Senior) at OBDeleven
Vilnius, Vilnius County, Lithuania - Full Time
Skills Needed
Web App Development, Nest.Js, Node.Js, Typescript, Javascript, Mysql, Mongodb, Solid Principles, Design Patterns, Linux, Cloud Provider, Communication Skills, Organizational Skills
Specialization
Candidates should have prior experience in web app development at scale and a good understanding of SOLID principles. Fluency in Lithuanian and full proficiency in English are required.
Experience Required
Minimum 2 year(s)
MOZO/A DE ALMACÉN EN SONEJA at RAS Interim
Sagunto, Valencian Community, Spain - Full Time
Skills Needed
Loading, Unloading, Manual Tools, Product Manufacturing
Specialization
Candidates must have their own vehicle for transportation. No specific experience or education requirements are mentioned.
OPERARIOS/AS PRODUCCIÓN (SAGUNTO) at RAS Interim
Sagunto, Valencian Community, Spain - Full Time
Skills Needed
Loading, Unloading, Product Preparation, Labeling, Packaging
Specialization
Candidates must have their own vehicle for transportation. No specific experience or educational requirements are mentioned.
Associate Staff Engineer (Java Fullstack) at Nagarro
Bengaluru, karnataka, India - Full Time
Skills Needed
Java, Java Design Patterns, Microservices, Spring, Hibernate, Rabbitmq, Kafka, Zookeeper, Elasticsearch, Rest Apis, Cassandra, Mongodb, Redis, Ms Sql, Mysql, React Js, Redux
Specialization
Candidates should have over 5 years of experience in software engineering, particularly with Java and related technologies. Proficiency in building scalable systems and contributing to product architecture is essential.
Experience Required
Minimum 5 year(s)
Trainee Consultant at DATA INTENSITY LLC
Hyderabad, Telangana, India - Full Time
Skills Needed
Oracle E Business Suite, Sql, Pl/Sql, Oracle Reports, Xml Publisher Reports, Oaf, Workflow, Forms Personalization, Discoverer Reports, Technical Documentation, Client Management, Root Cause Analysis, Scripting, Implementation Support, Continuous Process Improvement, Itil Framework
Specialization
Candidates should have at least 1 year of technical experience with Oracle E-Business Suite and hands-on development experience with Oracle tools. Knowledge of SQL, PL/SQL, and experience in writing technical documentation is also required.
Trainee Consultant at DATA INTENSITY LLC
Hyderabad, Telangana, India - Full Time
Skills Needed
Oracle E Business Suite, Sql, Pl/Sql, Oracle Reports, Xml Publisher Reports, Oaf, Workflow, Forms Personalization, Shell Scripting, Python Scripting, Rice Components, Discoverer Reports, Md070, Md120, Itil Framework, Client Management
Specialization
Candidates should have at least 1 year of technical experience with Oracle E-Business Suite and hands-on development experience with various Oracle tools. Knowledge of SQL, PL/SQL, and experience in writing technical documentation is also required.