Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

POSITION SUMMARY

We’re looking for a driven and strategic national accounts fleet service manager to take ownership of key national customer relationships and ensure exceptional aftermarket support, fleet management, and long-term customer success. In this role, you’ll be the primary liaison between our organization and major national accounts, helping them reduce total cost of ownership while maximizing uptime and performance. You’ll collaborate closely with internal departments and dealer partners across Canada to deliver unmatched service and support.

POSITION DESCRIPTION

• Act as the primary point of contact for assigned national accounts, managing all aftermarket support communication and relationship needs.
• Monitor account performance using internal fleet management tools (e.g., Fleetstats, Infolink) and provide data-driven recommendations on asset management, replacement, and optimization.
• Conduct regular business reviews, on-site visits, and maintenance audits to ensure service delivery aligns with customer expectations and contractual commitments.
• Work closely with Service and Parts Managers, branches, and dealer partners to resolve service issues and maintain service level agreements.
• Lead customer support planning and execution, including strategy sessions and internal alignment meetings.
• Identify gaps in service or support and implement corrective action plans in partnership with internal stakeholders.
• Develop value-added service programs and communication tools that enhance customer loyalty and position the company as a preferred vendor.
• Maintain detailed customer profiles and deliver regular executive summary reports to senior leadership on account status, trends, and opportunities.
• Contribute to cross-functional initiatives to grow parts and service revenue.
• Support the selling process for new products or services as needed.
• Perform additional duties and special projects as assigned.

KNOW HOW & EXPERIENCE

• 2–4 years’ related experience in aftermarket support or a similar customer-facing role.
• Technical degree required; a four-year business or technical degree preferred.
• Experience in material handling or industrial equipment industry is an asset.
• Excellent interpersonal, follow-up, and communication skills.
• Valid driver’s license and ability to travel approximately 15%; use of personal vehicle required for local travel.
• Valid passport preferred for occasional cross-border travel.
• Ability to sit for extended periods; occasional lifting (up to 30 lbs) and minimal physical activity required.
• Comfortable working in both office and light industrial environments.

Please refer the Job description for details