COMPANY OVERVIEW:

Established in 2015, the IDSL Group of companies has fast expanded to include two significant brands and currently enjoys a turnover of £37m per annum.

QUALIFICATIONS & EXPERIENCE:

• Proven experience in a multi-tier IT support role, including 1st, 2nd, and 3rd line support.
• Strong proficiency in Windows Server, Active Directory, and Microsoft 365 administration.
• Knowledge of networking technologies, including TCP/IP, DNS, DHCP, and VLANs.
• Familiarity with virtualisation platforms (e.g. Hyper-V).
• Excellent problem-solving skills and a methodical approach to troubleshooting.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to prioritise tasks and manage time effectively in a fast-paced environment.
• Full Clean Driving Licence and access to own car
• Experience with ticketing systems.
• Knowledge of cybersecurity best practices, firewalls, and endpoint protection.
• Familiarity with backup solutions and disaster recovery planning.
• Knowledge of SQL and VBA.
  Integrated Doorset Solutions Ltd is an equal opportunities employer and discrimination on the grounds of colour, sex, religion, race, ethnic origin or sexual orientation is strictly forbidden.
  Join our team and become part of an inclusive workplace that values and supports everyone. As a proud member of the Disability Confident scheme, we are committed to creating opportunities for talented individuals with disabilities. We strive to remove barriers and ensure all employees can achieve their full potential. Embrace this chance to contribute to a diverse and dynamic team that is dedicated to promoting equality and accessibility in the workplace.
  Job Type: Full-time

Benefits:

• Company pension
• Life insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• IT support: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 11/04/202

• 1st Line Support: Provide frontline technical support, handling helpdesk tickets, resolving common hardware/software issues, and assisting users with day-to-day IT queries.
• 2nd Line Support: Diagnose and resolve intermediate technical problems, perform system and network maintenance, and support project implementations.
• 3rd Line Support: Tackle advanced technical challenges, including server and network infrastructure troubleshooting, system upgrades, and security monitoring.
• Manage user accounts, permissions, and group policies via Active Directory and Office 365.
• Assist in planning and executing IT projects, including hardware rollouts and system migrations.
• Maintain documentation of IT systems, procedures, and resolutions.
• Collaborate with external vendors and escalation points to resolve complex issues effectively