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Senior Contact Center Team Lead at Agilant Solutions Inc
Naperville, Illinois, United States - Full Time
Skills Needed
Call Center Experience, Organizational Skills, Leadership Skills, Problem Solving Ability, Microsoft Office, People Skills, Time Management, Technical Support, Quality Assurance, Training Skills, Communication Skills, Teamwork, Confidentiality, Analytical Skills, Conflict Resolution, Capacity Planning
Specialization
Some call center experience is required, and the candidate must demonstrate strong organizational and leadership skills. Excellent communication and problem-solving abilities are essential for this role.
Experience Required
Minimum 2 year(s)
Senior Level Technical Support Analyst at Agilant Solutions Inc
Naperville, Illinois, United States - Full Time
Skills Needed
Technical Support, Customer Service, Troubleshooting, Data Entry, Communication, Windows, Office 365, Csp, Microsoft Partner Center, Training Development, Presentation Skills, Organizational Skills, Self Motivated, Team Motivation, Goal Oriented, French Speaking
Specialization
Previous experience in a call center or help desk environment is preferred, along with knowledge of Windows and Office 365. Strong communication skills and the ability to manage multiple priorities in a fast-paced environment are essential.
Experience Required
Minimum 2 year(s)
Forklift Driver-1st shift at DSV SOLUTIONS PTE LTD
Naperville Township, Illinois, United States - Full Time
Skills Needed
Forklift Operation, Inventory Management, Order Picking, Data Entry, Safety Compliance, Quality Assurance, Basic Computer Skills, Rf Scanners, Wms Functions, Attention To Detail, Adaptability, Team Collaboration, Physical Stamina, Time Management, Problem Solving
Specialization
Candidates must have a high school diploma or GED and at least 6 months of experience in a logistics or distribution environment. A satisfactory completion of a forklift training program is also required.
AWS FRE Warehouse Person at DSV SOLUTIONS PTE LTD
, Virginia, United States - Full Time
Skills Needed
Picking, Scanning, Labeling, Moving, Staging, Replenishing, Stacking, Quality Control, Safety Compliance, Equipment Operation, Attention To Detail, Adaptability, Teamwork, Communication, Basic Math Skills, Problem Solving
Specialization
A high school diploma or GED is required, along with the ability to work in varying temperatures. Preferred qualifications include 6 months of experience in a warehouse environment and current or prior MHE certification.
SCRUM Master-Veterans Affairs (REMOTE) at THUNDERYARD SOLUTIONS
Remote, Oregon, USA - Full Time
Skills Needed
Veterans, Confluence, Jira, Agile Environment, Contract Requirements, It Security Policies, Kanban
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Domiciliary Care Worker at Future Care Solutions
Cambridge CB21 5EP, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Financial Analyst at Fuze HR Solutions Inc
Langley, BC, Canada - Full Time
Skills Needed
Communication Skills, Excel, Boms, Materials, Maintenance
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Material Handler (Temp Conversion) at DSV SOLUTIONS PTE LTD
Grapevine, Texas, United States - Full Time
Skills Needed
Logistics, Transport, Supply Chain, Collaboration, Accountability, Action, Inclusivity, Customer Service
Specialization
Candidates should possess a willingness to learn and adapt in a dynamic environment. Experience in logistics or material handling is preferred but not mandatory.
Operations 操作 at DSV SOLUTIONS PTE LTD
Jiangbei District, Zhejiang, China - Full Time
Skills Needed
Routing, Booking Confirmation, Space Coordination, Customs Declaration, Invoice Issuing, Client Communication, Value Added Services, Claims Handling, Internal Cooperation
Specialization
The job requires effective communication and coordination skills, as well as the ability to handle claims and exceptions. A proactive approach to internal collaboration and customer service is essential.
Warehouse Screener at DSV SOLUTIONS PTE LTD
Franklin Park, Illinois, United States - Full Time
Skills Needed
Forklift Experience, Customer Service, Logistics, Detail Oriented, Organized, Interpersonal Skills, Communication Skills, Mathematical Skills, Material Handling Certification, Dangerous Goods Qualification, Warehouse Management Systems, Ms Office Proficiency
Specialization
Must have forklift experience and a minimum of 3 years of relevant work experience in customer service and logistics. Additional preferred qualifications include Material Handling Certification and Dangerous Goods Qualification.
Experience Required
Minimum 2 year(s)
Senior Accountant at Dynetek Solutions LLC
Tampa, Florida, United States - Full Time
Skills Needed
Accounting Principles, Attention To Detail, Technical Accounting Skills, Communication Skills, Problem Solving Skills, Analytical Skills, Microsoft Excel, Quickbooks, Netsuite, Organizational Skills, Interpersonal Skills, Team Collaboration, Bookkeeping, Data Entry, Vendor Communication, Customer Communication
Specialization
Candidates must have a Bachelor’s degree in accounting or finance and 5-7 years of relevant experience, preferably in the construction or real estate industry. Strong knowledge of accounting principles and software like Microsoft Excel and QuickBooks is essential.
Experience Required
Minimum 5 year(s)
Operations 操作 at DSV SOLUTIONS PTE LTD
Jiangbei District, Zhejiang, China - Full Time
Skills Needed
Routing, Booking Confirmation, Space Coordination, Customs Declaration, Invoice Issuing, Pre Alerting, Value Added Services, Claims Handling, Internal Cooperation, Logistics Coordination
Specialization
The job requires effective communication and coordination skills, as well as the ability to work collaboratively with internal departments. Experience in logistics or related fields is preferred but not explicitly required.
Operations 操作 at DSV SOLUTIONS PTE LTD
Jiangbei District, Zhejiang, China - Full Time
Skills Needed
Routing, Booking Confirmation, Space Coordination, Customs Declaration, Invoice Issuance, Pre Alerting, Value Added Services, Claims Handling, Internal Cooperation, Logistics Coordination
Specialization
The job requires effective communication and coordination skills, as well as the ability to work collaboratively with internal departments. Experience in logistics or related fields is preferred but not explicitly required.
Construction CAD Designer - Burlington at Fuze HR Solutions Inc
Burlington, ON, Canada - Full Time
Skills Needed
Construction, Structures, Assembly, Architecture, Reinforced Concrete, Civil Engineering, Communication Skills, Design, Revit, Rebar, Excel, Concrete, Structural Engineering, Powerpoint, Hr Solutions, Steel, Project Management Software
Specialization
Civil engineering architecture or similar structural engineering
Qualification
Diploma
Retail Store Manager Ste Foy / Gérant de magasin (retail) at Fuze HR Solutions Inc
Quebec City, QC G1V 2L1, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Warehouse Operator at DSV SOLUTIONS PTE LTD
, Kentucky, United States - Full Time
Skills Needed
Forklift Operation, Customer Service, Logistics, Material Handling, Inventory Management, Safety Procedures, Organizational Skills, Interpersonal Skills, Detail Oriented, Communication Skills, Ms Office Proficiency, Order Accuracy, Problem Solving, Time Management, Team Collaboration, Adaptability
Specialization
Must have forklift experience and a minimum of 3 years of relevant work experience in customer service and logistics. Material Handling Certification and Dangerous Goods Qualification are preferred.
Experience Required
Minimum 2 year(s)
PNE Warehouse Person at DSV SOLUTIONS PTE LTD
, Virginia, United States - Full Time
Skills Needed
Attention To Detail, Safety Protocols, Quality Control, Equipment Operation, Inventory Management, Pallet Jack Operation, Problem Solving, Adaptability, Teamwork, Communication, Time Management, Basic Math Skills, Housekeeping, Compliance, Packaging, Labeling
Specialization
A high school diploma or GED is required, along with the ability to work in varying temperatures. Strong attention to detail and the ability to work with minimal supervision are essential.
Forklift Driver at DSV SOLUTIONS PTE LTD
New Berlin, Wisconsin, United States - Full Time
Skills Needed
Forklift Operation, Inventory Management, Order Picking, Data Entry, Safety Compliance, Quality Assurance, Basic Computer Skills, Rf Scanners, Wms Functions, Attention To Detail, Adaptability, Team Collaboration, Physical Stamina, Problem Solving, Time Management, Communication
Specialization
Candidates must have a high school diploma or GED and at least 6 months of experience in a logistics or distribution environment. A satisfactory completion of a forklift training program is also required.
Civil CAD Designer - Burlington at Fuze HR Solutions Inc
Burlington, ON, Canada - Full Time
Skills Needed
Powerpoint, Civil Engineering, Assembly, Hr Solutions, Project Management Software, Construction, Excel, Communication Skills, Grading
Specialization
Civil engineering
Qualification
Diploma
Customs Assistant - UAE at DSV SOLUTIONS PTE LTD
Parañaque, Metro Manila, Philippines - Full Time
Skills Needed
Customs Administration, Sop Compliance, Email Communication, Customer Service, Process Improvement, Team Collaboration, Productivity, Timeliness, Accuracy, Health And Safety, Sustainability, Problem Solving, Attention To Detail, Adaptability, Performance Review, Quality Assurance
Specialization
Candidates should be adaptable team players willing to work under the direction of team leaders and embrace the company's culture. Personal development and adherence to quality, health, safety, and environmental standards are also emphasized.
Senior Contact Center Team Lead at Agilant Solutions Inc
Naperville, Illinois, United States -
Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

23.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Call Center Experience, Organizational Skills, Leadership Skills, Problem-Solving Ability, Microsoft Office, People Skills, Time Management, Technical Support, Quality Assurance, Training Skills, Communication Skills, Teamwork, Confidentiality, Analytical Skills, Conflict Resolution, Capacity Planning

Industry

IT Services and IT Consulting

Description
Description Position Summary We are seeking an experienced Senior Contact Center Team Lead to supervise daily operations and personnel to create maximum efficiency and cost-effectiveness. The ideal candidate for the Senior Contact Center Team Lead is organized, dependable and is a purposeful professional with impeccable time management skills. They must be adept in assisting retail associates experiencing any procedural or operational difficulties using our proprietary IT applications. Furthermore, they must be familiar with a retailer’s standard operating procedure and assist in the training of store associates. As our Senior Contact Center Team Lead, you must also have excellent customer service and communication skills. They must set the standard for customer service and ensure all analysts are striving toward improving service and customer support. They should achieve this by developing, implementing, and maintaining effective internal and external Quality Assurance (QA) programs which foster continuous improvement and exceed Service Level Agreement (SLA) performance. They will also work closely with internal IT to maximize all call center systems. Job Requirements Hours: Anytime between 7am-10pm CST AND must have weekend availability, Schedule is subject to change based on business needs · Create and implement call center strategies and operations; improve systems and processes as well as managing call center staff to ensure maximum efficiency and productivity to provide the best possible customer service. · Addressing and resolving complex issues escalated by call center representatives. · Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. · Identifying and evaluating state-of-the-art technologies; contributing information and analysis to organizational strategic plans and reviews. · Collaborate with IT support staff to minimize operational impact of technical issues. · Maintain up-to-date listings of call center staffing rosters, and queue assignments, to meet all reporting requirements. · Delegate tasks and set deadlines for analysts. · Ensure analysts comply with company rules and procedures. · Listen to team members’ feedback and resolve any issues or conflicts. · Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans. · Completing system audits and analyses; managing system and process improvement and quality assurance programs. · Preparing and presenting call operation reports to upper management by collecting, analyzing, and summarizing data and trends. · Responsible for training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; and communicating job expectations. Skills · Some call center experience required; we will provide training for the selected applicant. · Demonstrated competence to assess priorities and manage a variety of activities in a time-sensitive environment and to meet deadlines with diligence and quality collaborative, with strong focus on teamwork. · Excellent organizational and leadership skills with a problem-solving ability · Computer skills in Microsoft Office · Excellent people skills · Demonstrated maturity and judgment. · Must be able to learn and support new and quickly changing technologies. · Ability to research solutions or information regarding technical issues. · This position requires handling confidential information in an appropriate manner. Compensation · $20-23 an hour based on experience and qualifications · Health, Dental, and Vision Insurance · 401(k) retirement plan · Life Insurance · 16 days of PTO and 10 Paid Holidays · Lunch is provided every Friday. Equal Opportunity Agilant Solutions, Inc is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.
Responsibilities
The Senior Contact Center Team Lead supervises daily operations and personnel to ensure maximum efficiency and cost-effectiveness. They develop and maintain effective Quality Assurance programs to improve service and customer support.
Senior Contact Center Team Lead at Agilant Solutions Inc
Naperville, Illinois, United States - Full Time
Skills Needed
Call Center Experience, Organizational Skills, Leadership Skills, Problem Solving Ability, Microsoft Office, People Skills, Time Management, Technical Support, Quality Assurance, Training Skills, Communication Skills, Teamwork, Confidentiality, Analytical Skills, Conflict Resolution, Capacity Planning
Specialization
Some call center experience is required, and the candidate must demonstrate strong organizational and leadership skills. Excellent communication and problem-solving abilities are essential for this role.
Experience Required
Minimum 2 year(s)
Senior Level Technical Support Analyst at Agilant Solutions Inc
Naperville, Illinois, United States - Full Time
Skills Needed
Technical Support, Customer Service, Troubleshooting, Data Entry, Communication, Windows, Office 365, Csp, Microsoft Partner Center, Training Development, Presentation Skills, Organizational Skills, Self Motivated, Team Motivation, Goal Oriented, French Speaking
Specialization
Previous experience in a call center or help desk environment is preferred, along with knowledge of Windows and Office 365. Strong communication skills and the ability to manage multiple priorities in a fast-paced environment are essential.
Experience Required
Minimum 2 year(s)
Forklift Driver-1st shift at DSV SOLUTIONS PTE LTD
Naperville Township, Illinois, United States - Full Time
Skills Needed
Forklift Operation, Inventory Management, Order Picking, Data Entry, Safety Compliance, Quality Assurance, Basic Computer Skills, Rf Scanners, Wms Functions, Attention To Detail, Adaptability, Team Collaboration, Physical Stamina, Time Management, Problem Solving
Specialization
Candidates must have a high school diploma or GED and at least 6 months of experience in a logistics or distribution environment. A satisfactory completion of a forklift training program is also required.
AWS FRE Warehouse Person at DSV SOLUTIONS PTE LTD
, Virginia, United States - Full Time
Skills Needed
Picking, Scanning, Labeling, Moving, Staging, Replenishing, Stacking, Quality Control, Safety Compliance, Equipment Operation, Attention To Detail, Adaptability, Teamwork, Communication, Basic Math Skills, Problem Solving
Specialization
A high school diploma or GED is required, along with the ability to work in varying temperatures. Preferred qualifications include 6 months of experience in a warehouse environment and current or prior MHE certification.
SCRUM Master-Veterans Affairs (REMOTE) at THUNDERYARD SOLUTIONS
Remote, Oregon, USA - Full Time
Skills Needed
Veterans, Confluence, Jira, Agile Environment, Contract Requirements, It Security Policies, Kanban
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Domiciliary Care Worker at Future Care Solutions
Cambridge CB21 5EP, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Financial Analyst at Fuze HR Solutions Inc
Langley, BC, Canada - Full Time
Skills Needed
Communication Skills, Excel, Boms, Materials, Maintenance
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Material Handler (Temp Conversion) at DSV SOLUTIONS PTE LTD
Grapevine, Texas, United States - Full Time
Skills Needed
Logistics, Transport, Supply Chain, Collaboration, Accountability, Action, Inclusivity, Customer Service
Specialization
Candidates should possess a willingness to learn and adapt in a dynamic environment. Experience in logistics or material handling is preferred but not mandatory.
Operations 操作 at DSV SOLUTIONS PTE LTD
Jiangbei District, Zhejiang, China - Full Time
Skills Needed
Routing, Booking Confirmation, Space Coordination, Customs Declaration, Invoice Issuing, Client Communication, Value Added Services, Claims Handling, Internal Cooperation
Specialization
The job requires effective communication and coordination skills, as well as the ability to handle claims and exceptions. A proactive approach to internal collaboration and customer service is essential.
Warehouse Screener at DSV SOLUTIONS PTE LTD
Franklin Park, Illinois, United States - Full Time
Skills Needed
Forklift Experience, Customer Service, Logistics, Detail Oriented, Organized, Interpersonal Skills, Communication Skills, Mathematical Skills, Material Handling Certification, Dangerous Goods Qualification, Warehouse Management Systems, Ms Office Proficiency
Specialization
Must have forklift experience and a minimum of 3 years of relevant work experience in customer service and logistics. Additional preferred qualifications include Material Handling Certification and Dangerous Goods Qualification.
Experience Required
Minimum 2 year(s)
Senior Accountant at Dynetek Solutions LLC
Tampa, Florida, United States - Full Time
Skills Needed
Accounting Principles, Attention To Detail, Technical Accounting Skills, Communication Skills, Problem Solving Skills, Analytical Skills, Microsoft Excel, Quickbooks, Netsuite, Organizational Skills, Interpersonal Skills, Team Collaboration, Bookkeeping, Data Entry, Vendor Communication, Customer Communication
Specialization
Candidates must have a Bachelor’s degree in accounting or finance and 5-7 years of relevant experience, preferably in the construction or real estate industry. Strong knowledge of accounting principles and software like Microsoft Excel and QuickBooks is essential.
Experience Required
Minimum 5 year(s)
Operations 操作 at DSV SOLUTIONS PTE LTD
Jiangbei District, Zhejiang, China - Full Time
Skills Needed
Routing, Booking Confirmation, Space Coordination, Customs Declaration, Invoice Issuing, Pre Alerting, Value Added Services, Claims Handling, Internal Cooperation, Logistics Coordination
Specialization
The job requires effective communication and coordination skills, as well as the ability to work collaboratively with internal departments. Experience in logistics or related fields is preferred but not explicitly required.
Operations 操作 at DSV SOLUTIONS PTE LTD
Jiangbei District, Zhejiang, China - Full Time
Skills Needed
Routing, Booking Confirmation, Space Coordination, Customs Declaration, Invoice Issuance, Pre Alerting, Value Added Services, Claims Handling, Internal Cooperation, Logistics Coordination
Specialization
The job requires effective communication and coordination skills, as well as the ability to work collaboratively with internal departments. Experience in logistics or related fields is preferred but not explicitly required.
Construction CAD Designer - Burlington at Fuze HR Solutions Inc
Burlington, ON, Canada - Full Time
Skills Needed
Construction, Structures, Assembly, Architecture, Reinforced Concrete, Civil Engineering, Communication Skills, Design, Revit, Rebar, Excel, Concrete, Structural Engineering, Powerpoint, Hr Solutions, Steel, Project Management Software
Specialization
Civil engineering architecture or similar structural engineering
Qualification
Diploma
Retail Store Manager Ste Foy / Gérant de magasin (retail) at Fuze HR Solutions Inc
Quebec City, QC G1V 2L1, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Warehouse Operator at DSV SOLUTIONS PTE LTD
, Kentucky, United States - Full Time
Skills Needed
Forklift Operation, Customer Service, Logistics, Material Handling, Inventory Management, Safety Procedures, Organizational Skills, Interpersonal Skills, Detail Oriented, Communication Skills, Ms Office Proficiency, Order Accuracy, Problem Solving, Time Management, Team Collaboration, Adaptability
Specialization
Must have forklift experience and a minimum of 3 years of relevant work experience in customer service and logistics. Material Handling Certification and Dangerous Goods Qualification are preferred.
Experience Required
Minimum 2 year(s)
PNE Warehouse Person at DSV SOLUTIONS PTE LTD
, Virginia, United States - Full Time
Skills Needed
Attention To Detail, Safety Protocols, Quality Control, Equipment Operation, Inventory Management, Pallet Jack Operation, Problem Solving, Adaptability, Teamwork, Communication, Time Management, Basic Math Skills, Housekeeping, Compliance, Packaging, Labeling
Specialization
A high school diploma or GED is required, along with the ability to work in varying temperatures. Strong attention to detail and the ability to work with minimal supervision are essential.
Forklift Driver at DSV SOLUTIONS PTE LTD
New Berlin, Wisconsin, United States - Full Time
Skills Needed
Forklift Operation, Inventory Management, Order Picking, Data Entry, Safety Compliance, Quality Assurance, Basic Computer Skills, Rf Scanners, Wms Functions, Attention To Detail, Adaptability, Team Collaboration, Physical Stamina, Problem Solving, Time Management, Communication
Specialization
Candidates must have a high school diploma or GED and at least 6 months of experience in a logistics or distribution environment. A satisfactory completion of a forklift training program is also required.
Civil CAD Designer - Burlington at Fuze HR Solutions Inc
Burlington, ON, Canada - Full Time
Skills Needed
Powerpoint, Civil Engineering, Assembly, Hr Solutions, Project Management Software, Construction, Excel, Communication Skills, Grading
Specialization
Civil engineering
Qualification
Diploma
Customs Assistant - UAE at DSV SOLUTIONS PTE LTD
Parañaque, Metro Manila, Philippines - Full Time
Skills Needed
Customs Administration, Sop Compliance, Email Communication, Customer Service, Process Improvement, Team Collaboration, Productivity, Timeliness, Accuracy, Health And Safety, Sustainability, Problem Solving, Attention To Detail, Adaptability, Performance Review, Quality Assurance
Specialization
Candidates should be adaptable team players willing to work under the direction of team leaders and embrace the company's culture. Personal development and adherence to quality, health, safety, and environmental standards are also emphasized.