OPPORTUNITY

We’re looking for a results-oriented individual who wants to take their career in customer experience to the next level. We believe that enabling a customer for success doesn’t end at implementation. We understand that some customers require ongoing support to be fully enabled for long-term success, and that is where you come in! The successful candidate we are looking for will be responsible for implementing, customizing and integrating Method CRM into our customers’ businesses. This person will also provide paid training sessions and work as a dedicated consultant to our customers.

ABOUT METHOD

Method is on a mission to transform how small businesses operate by giving them real control over their customer workflows. Our flagship product, Method CRM is purpose-built for small businesses that have outgrown spreadsheets and generic tools. With deep QuickBooks integration and a powerful no-code customization engine, Method enables users to design workflows that truly fit their unique needs. As a scaling growth company, we’re now taking that mission further, leveraging AI to develop intelligent agents that assist users in rapidly building and customizing no-code apps. This innovation is at the heart of our next chapter, and we’re looking for people who are excited to build the future of work!

THE ROLE

As a Junior Solutions Specialist, you will be part of a driven and supportive team that’s always striving to provide the highest level of customer service, while also utilizing Method’s platform to create customized solutions for our customer’s needs.

• Gather and document business requirements to better understand a customer’s business and scope of work.
• Translate business requirements into designs, data models and technical requirements.
• Scope, design, develop, test and refine customized Method CRM solutions.
• Monitor and manage a project’s hour allocations, scope, and schedule to ensure they are delivered on-time and on-budget.
• Be a trusted advisor to the customer, understanding the customer’s end-to-end business processes and areas for future growth.
• Provide consistent feedback to the entire team on enhancements we can make to product development.

Before you read this next section, we want you to know that we know the “ideal candidate” doesn’t exist — everybody has a unique background and skill set. Even if you don’t check every box below, we’d love for you to apply if you’re passionate about creating custom solutions and the opportunity at Method - we are building for the future and growth potential is a priority for us!

• Post-secondary education in the following areas preferred: Business Technology Management, Computer Science, Computer Engineering, Software Engineering or equivalent training/experience.
• Experience in CRM and SQL is preferred.
• Excellent organizational, presentation and communication skills with an engaging phone presence.
• Ability to meet tight deadlines.
• Must have a strong technical aptitude and ability to learn new software quickly.
• Strong problem solving and critical thinking skills. You must be passionate about your ability to always find solutions to customers’ needs.
• Must be self-motivated, goal drive and possess the ability to multitask and prioritize
• Must have an entrepreneurial spirit, strong ethics and integrity along with the desire to exceed every expectation.
• A team player with a positive attitude and a willingness to contribute to the overall team’s success in a fast paced environment.
• Bonus points if you are fluent in French or Spanish