Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.
The Network Operations Centre (NOC) Analyst plays a critical front-line role in ensuring the reliability and availability of Wyse’s metering network. This role involves continuous oversight of end devices in the field such as modems, gateways, repeaters, sub-meters, and other critical infrastructure to identify failures and anomalies and execute timely corrective actions. The NOC Analyst coordinates responses with technicians, external contractors, and cross-functional teams to minimize downtime and maintain high levels of service reliability.

REQUIRED EDUCATION AND QUALIFICATIONS

• 2 years of experience in a network operations, utilities, or technical support role. Field Electrical and/or Communications, IoT support role strongly preferred.
• Knowledge of submetering systems, IoT devices, or utility infrastructure a plus.
• Strong understanding of network-connected systems and incident response workflows.
• Excellent knowledge of Excel
• Familiarity with ticketing systems (Jira/Zendesk), dashboards, and remote diagnostic tools.
• Excellent problem-solving skills and attention to detail.
• Excellent communication skills
• Ability to prioritize tasks in a fast-paced, service-oriented environment.