ABOUT THE TEAM

Posit’s Solutions Engineering team (Sol-Eng/SE) aims to reduce the distance between the customers of our Professional Products and our Pro and Open Source offerings.
We help our customers – especially their IT/SysAdmin teams – understand, evaluate, configure, and use our professional products. We aim to bring curiosity and empathy to every customer engagement, learning about the pain the customer experiences trying to get value from Open-Source Data Science.
But that’s only half the job.
As we learn about what customers want and need, we use that knowledge to improve our products, documentation, and sales processes.
We currently are a team of 18, and expect to grow this year.
On Sol-Eng, you’ll play an important role in both empowering individual customers and making Posit and our products work better in the future.

PEOPLE WHO THRIVE IN THIS ROLE TEND TO:

• Find joy in working directly with customers and prospects in sales cycles. This role is pre-sales focused and at least 50% customer-facing.
• Have some exposure to data science. Many people on the team are ex-data scientists, and you’ll spend a lot of time talking to customers about data science workflows and use cases. It’s worth noting that you won’t be doing data science or writing code daily.
• Be interested in the server infrastructure and architecture that underlies enterprise data science. Most of our conversations with customers are with IT teams and System Administrators. Many SEs arrive at Posit with limited exposure to these things but have some demonstrated interest (for example, maybe you’ve run your own RStudio or Shiny server, become an accidental DBA, or become the go-to person for help with Docker containers).
• Be hungry and humble. Sol-Eng covers an impossibly broad technical scope. Great SEs quickly admit what they don’t know and constantly seek to learn more.
• Find excitement in having many demands on your time, rather than overwhelm. The SE team has close relationships with almost every other team at Posit. There’s no limit to the different projects SEs could take on, being able to choose important things (with help and guidance from managers) and ignore distractions is a key skill for a Posit SE.

ARE YOU EXCITED ABOUT THIS ROLE BUT NOT SURE IF YOUR EXPERIENCE ALIGNS WITH EVERY QUALIFICATION IN THE JOB DESCRIPTION? THAT’S OKAY. WE KNOW MULTIPLE PERSPECTIVES ARE ESSENTIAL FOR A THRIVING ORGANIZATION AND WE’D STILL LOVE TO HEAR FROM YOU!

Posit is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.
Posit Software, PBC participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)

No one has ever (or ever will) start on Sol-Eng knowing everything we do. Strong candidates for this role generally have prior experience with approximately half of the things below.

• How to navigate deeply technical pre-sales customer calls. Even people with substantial customer experience find that Sol-Eng demands new depths of empathy, curiosity, and clarity of thinking and explanation.
• How Posit’s Pro Products work. On customer calls, you will be the expert on our Pro Products – explaining how to install and configure them, as well as how they help make life better for data scientists.
• How to speak fluently about enterprise infrastructure. Solutions Engineers help our customers IT/Admins determine the best product architecture, which requires they speak knowledgeably about integrations to other data (science) tools and platforms, and how to get things done on Linux servers including system administration, authentication, networking, and containerization