REAPIT – WHO ARE WE?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.
In Australia, Reapit stands as the preferred technology choice among the nation’s leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.

Reporting to Head of Account Management you’ll be involved in:

• Follow a regular cadence of meeting portfolio clients.
• Conduct client deep dives, check in’s, steer co’s either face to face or online, as required.
• Uncover all business requirements, challenges etc.
• Uncover all internal relationships within each client site.
• Provide solutions to address client needs.
• Discuss the commercial reality with the client.
• Monthly forecast based on current pipeline.
• Manage the growth of portfolio including expansion and contraction of each client.
• Maintain a positive CSAT and RAG ratings towards Reapit and its products with each client.
• Uncover and execute ways to reduce potential churn of each client.
• Demonstrate and speak to all of Reapit products with clients to establish value for the client.
• Update and maintain data and client records in Salesforce, Monday and any other business systems.
• Monitor and maintain client opportunity pipeline and provide up to date travel plans quarterly.
• Collaborate across internal teams to achieve agreed outcomes.
• Identify complaints and provide a business plan with potential solutions for discussion with the client.
• Assist clients to transition from legacy software to new software.
• Serve as the initial/primary point of escalation for client concerns, ensuring prompt, empathetic, and solutions-focused responses
• Investigate billing and contract issues, collaborate with the appropriate internal stakeholders to resolve and provide solutions to our customers.
• Monitor all of your customer contracts and execute the recontracting process.
• Actively participate in all Reapit driven campaign e.g., usage of SMS etc.
• Respond, engage and close any inbound marketing leads.
• Respond, engage, resolve and close on customer enquiries e.g., billing enquiries.
• Complete all training requirements