he People & Operations Manager is responsible for delivering end-to-end generalist HR support for the Diamond Trading business in the UK, providing day-to-day HR partnership and operational support to leaders, managers and employees across the London and Maidenhead sites.

Reporting to the SVP People, Diamond Trading, based in Botswana, the role acts as the primary HR contact for the UK business, ensuring the effective delivery of people processes, employee relations support, recruitment, talent activities, payroll administration, compliance and employee experience initiatives.

Working closely with business leaders, the role supports the implementation of people strategies and policies while ensuring local business requirements and UK employment legislation are effectively managed. The role requires a visible presence across both office locations and the ability to build strong relationships with employees and leaders at all levels.

Key Accountabilities

HR Advisory & Business Partnering

• Act as the primary HR contact for managers and employees across the Diamond Trading business in the UK.
• Provide practical HR advice and guidance across the employee lifecycle.
• Support managers in managing performance, conduct, absence, capability and employee engagement matters.
• Build effective relationships with leaders to understand business priorities and people challenges.
• Ensure the consistent application of HR policies, procedures and people practices.
• Support organisation changes, team restructures and business initiatives as required.

Employee Relations

• Manage employee relations cases from initial advice through to resolution.
• Support and advise managers on disciplinary, grievance, performance, conduct, capability and absence management matters.
• Ensure employee relations matters are managed fairly, consistently and in line with Company policy and UK employment legislation.
• Support investigations, hearings and consultation activities where required.
• Identify and escalate complex or high-risk employee relations matters appropriately.

Recruitment & Workforce Planning

• Lead and coordinate end-to-end recruitment activities for the Diamond Trading business.
• Partner with hiring managers to define requirements, manage recruitment processes and secure high-quality candidates.
• Coordinate advertising, candidate sourcing, interviews, offer management, onboarding and induction activities.
• Maintain relationships with recruitment agencies and other external suppliers where required.
• Support workforce planning discussions and provide recruitment insights and data to leaders.
• Talent, Performance & Development

he People & Operations Manager is responsible for delivering end-to-end generalist HR support for the Diamond Trading business in the UK, providing day-to-day HR partnership and operational support to leaders, managers and employees across the London and Maidenhead sites.

Reporting to the SVP People, Diamond Trading, based in Botswana, the role acts as the primary HR contact for the UK business, ensuring the effective delivery of people processes, employee relations support, recruitment, talent activities, payroll administration, compliance and employee experience initiatives.

Working closely with business leaders, the role supports the implementation of people strategies and policies while ensuring local business requirements and UK employment legislation are effectively managed. The role requires a visible presence across both office locations and the ability to build strong relationships with employees and leaders at all levels.

Key Accountabilities

HR Advisory & Business Partnering

• Act as the primary HR contact for managers and employees across the Diamond Trading business in the UK.
• Provide practical HR advice and guidance across the employee lifecycle.
• Support managers in managing performance, conduct, absence, capability and employee engagement matters.
• Build effective relationships with leaders to understand business priorities and people challenges.
• Ensure the consistent application of HR policies, procedures and people practices.
• Support organisation changes, team restructures and business initiatives as required.

Employee Relations

• Manage employee relations cases from initial advice through to resolution.
• Support and advise managers on disciplinary, grievance, performance, conduct, capability and absence management matters.
• Ensure employee relations matters are managed fairly, consistently and in line with Company policy and UK employment legislation.
• Support investigations, hearings and consultation activities where required.
• Identify and escalate complex or high-risk employee relations matters appropriately.

Recruitment & Workforce Planning

• Lead and coordinate end-to-end recruitment activities for the Diamond Trading business.
• Partner with hiring managers to define requirements, manage recruitment processes and secure high-quality candidates.
• Coordinate advertising, candidate sourcing, interviews, offer management, onboarding and induction activities.
• Maintain relationships with recruitment agencies and other external suppliers where required.
• Support workforce planning discussions and provide recruitment insights and data to leaders.
• Talent, Performance & Development