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Complaints Handler at Riverside

Liverpool, England, United Kingdom - Full Time

Skills Needed
Complaints Handling, Empathy, Analytical Skills, Investigation Skills, Planning, Organisational Skills, Dispute Resolution, Stakeholder Management, Communication, Microsoft Office, Customer Service, Problem Solving, Reporting, Data Protection Awareness

Specialization
Candidates must have demonstrable experience in complaints handling, strong analytical and investigation skills, and an empathetic approach to customer service. Excellent planning, organizational, and interpersonal skills are essential for this role.

Experience Required
Minimum 2 year(s)

Material Handler B at American Electric Power

Roanoke, Virginia, United States - Full Time

Skills Needed
Material Accountability, Receiving, Inspection, Cycle Counting, Shipping, Record Keeping, Operating Automotive Equipment, Material Receipt Processing, Inventory Control, Hazardous Material Handling, Material Handling Equipment Operation, Forklift Operation, Computer Terminals, Inventory Management Software, Logistics, Basic Math

Specialization
Candidates must possess a High School Diploma or GED and have a minimum of one year of work experience in inventory control, material handling, warehousing, or a related field. Essential physical requirements include the ability to safely lift up to 70 pounds and successfully complete a Physical Ability Test, along with possessing a valid state driver's license.

Avionics Lead Hand at Coulson Group

Port Alberni, British Columbia, Canada - Full Time

Skills Needed
Subject Matter Expert, Peer Mentoring, Supervision, Technical Guidance, Workflow Coordination, Safety Standards Maintenance, Technical Research, Troubleshooting, Aircraft Systems Inspection, System Diagnosis, In Flight Testing, Regulatory Compliance, Inventory Management, Work Order Creation, Project Oversight, Manpower Allocation

Specialization
Candidates must possess a minimum of 10 years of experience in avionics maintenance, troubleshooting, and system integration, coupled with demonstrated leadership capabilities to mentor and develop a technical team. Extensive background in sophisticated aircraft electronics and ensuring rigorous safety and regulatory standards compliance is essential.

Experience Required
Minimum 10 year(s)

Material Handler I at Mexico The Gund Company

City of Amsterdam, New York, United States - Full Time

Skills Needed
Inventory Control, Material Handling, Receiving, Storing, Tracking, Labeling, Cycle Counts, Physical Inventory Audits, Measuring Instruments, Record Keeping, Safety Standards, Manufacturing Processes

Specialization
A High School Diploma or GED is required, along with prior hands-on or vocational training. Candidates should have the ability to use basic measuring instruments and experience in a manufacturing or inventory control environment is preferred.

Landscape Mechanic at Schill Landscaping and Lawn Care Services LLC

Boardman, Ohio, United States - Full Time

Skills Needed
Preventative Maintenance, Equipment Repair, Hydraulics, Brake Repair, Small Equipment Maintenance, Problem Solving, Analytical Skills, Record Keeping, Safety Compliance, Commercial Lawn Mowers, 2 Cycle Equipment, Trailer Maintenance

Specialization
Must have a valid driver's license with a clean record and experience with hydraulics, commercial mowers, and brake systems. Candidates must be at least 18 years old and capable of working independently.

Experience Required
Minimum 2 year(s)

Material Handler 1 at RR Donnelley

Newark, Delaware, United States - Full Time

Skills Needed
Warehouse Procedures, Material Handling, Inventory Management, Shrink Wrap Equipment, Pallet Jack Operation, Loading And Unloading, Record Keeping, Labeling, Hand Tools, Safety Compliance, Stock Rotation, Equipment Operation

Specialization
Candidates should have a basic understanding of warehouse layouts, item identification, and standard operating procedures. Proficiency in using material handling tools such as shrink-wrap equipment, pallet jacks, and hand tools is required.

Material Handler 1 at RR Donnelley

Newark, Delaware, United States - Full Time

Skills Needed
Warehouse Procedures, Material Handling, Inventory Tracking, Shrink Wrap Equipment, Strapping Equipment, Pallet Jack Operation, Hand Tools, Loading And Unloading, Stock Rotation, Labeling, Safety Compliance, Record Keeping

Specialization
Candidates should have basic knowledge of warehouse layouts, item identification, and standard operating procedures. The ability to safely operate manual and automated material handling equipment is required.

Material Handler 1 at RR Donnelley

Newark, Delaware, United States - Full Time

Skills Needed
Warehouse Procedures, Material Handling, Inventory Management, Shrink Wrap Equipment Operation, Pallet Jack Operation, Loading And Unloading, Record Keeping, Safety Compliance, Hand Tool Proficiency, Packaging, Stacking, Labeling

Specialization
Candidates should have a basic understanding of warehouse layouts, item identification, and standard operating procedures. Proficiency in using manual dollies, pallet jacks, and shrink-wrap equipment is required for this role.

Sales Merchandiser at Coca-Cola Bottling Company High Country

Rapid City, South Dakota, United States - Full Time

Skills Needed
Product Merchandising, Customer Service, Stocking, Product Rotation, Vehicle Operation, Equipment Operation, Quality Assurance, Communication, Planning, Organizing, Adaptability, Decision Making, Reliability, Safety Observation, Relationship Building

Specialization
Candidates must possess a reliable personal transportation vehicle and the ability to operate manual and powered handling equipment like pallet jacks. A high school diploma or GED is preferred, along with 1-3 years of general work experience, and prior grocery or consumer products experience is a plus.

Sales Merchandiser at Coca-Cola Bottling Company High Country

Mobridge, South Dakota, United States - Full Time

Skills Needed
Product Merchandising, Customer Service, Stocking, Product Rotation, Vehicle Operation, Manual Equipment Operation, Powered Handling Equipment Operation, Quality Assurance, Competitor Monitoring, Relationship Building, Communication, Planning, Organizing, Reliability, Safety Compliance, Time Management

Brand Art Director at Kayali

Dubai, Dubai, United Arab Emirates - Full Time

Skills Needed
Art Direction, Visual Storytelling, Campaign Development, Product Launch Strategy, Set Design, Styling, Lighting Direction, Composition, Creative Direction, Production Management, Brand Storytelling, Photography Direction, Videography Direction, Cross Functional Collaboration, Project Management, Retouching Direction

Specialization
Candidates must have 5-8+ years of experience in art direction within the beauty, fashion, or luxury industries. A strong portfolio demonstrating expertise in campaign production, visual storytelling, and cross-functional leadership is required.

Experience Required
Minimum 5 year(s)

Material Handler I at Leitner-Poma of America Inc.

Grand Junction, Colorado, United States - Full Time

Skills Needed
Material Handling, Inventory Management, Sap, Forklift Operation, Crane Operation, Shipping And Receiving, Reading Production Drawings, Power Tools, Logistics, Order Verification, Parts Management

Specialization
Candidates must have a high school diploma or GED and be at least 18 years old. Previous experience with forklift operations and reading production drawings is required, along with authorization to work in the United States.

Material Handler I at Premier Pump & Power

Spring, Texas, United States - Full Time

Skills Needed
Logistics, Warehouse Operations, Inventory Management, Forklift Operation, Parts Picking, Quality Control, Shipping And Receiving, Documentation, Equipment Maintenance, Stock Control, Safety Compliance, Assembly Support

Specialization
Candidates must have a high school diploma or GED and at least one year of experience in a manufacturing setting. Proficiency in operating a forklift and the ability to perform physical tasks such as lifting up to 100 pounds are required.

Merchandising Lead at walmart

Sheffield, Ohio, United States - Full Time

Skills Needed
Merchandising, Team Leadership, Customer Service, Inventory Management, Staff Supervision, Conflict Resolution, Safety Compliance, Product Rotation, Order Picking, Staging, Training, Scheduling, Performance Evaluation, Communication, Problem Solving, Retail Operations

Specialization
Candidates must be at least 18 years old and possess a minimum of 6 months of retail experience combined with 6 months of customer service experience. Preferred qualifications include prior experience in team leadership, hiring, and staff development.

Sales Merchandiser at Coca-Cola Bottling Company High Country

Vernal, Utah, United States - Full Time

Skills Needed
Product Merchandising, Customer Service, Stocking, Product Rotation, Equipment Operation, Inventory Management, Quality Assurance, Competitor Monitoring, Relationship Building, Time Management, Adaptability, Communication, Decision Making, Planning, Organization, Reliability

Specialization
Candidates should possess the ability to operate hand-trucks and power industrial trucks, hold a valid driver's license with an acceptable driving history, and work effectively with minimal supervision in a fast-paced setting. A high school diploma or GED is preferred, along with 1-3 years of general work experience, and prior grocery or consumer products experience is a plus.

Sales Merchandiser at Coca-Cola Bottling Company High Country

Kalispell, Montana, United States - Full Time

Skills Needed
Product Merchandising, Customer Service, Stocking, Product Rotation, Equipment Operation, Quality Assurance, Relationship Building, Communication, Planning, Organizing, Adaptability, Decision Making, Judgment, Reliability, Safety Compliance

Specialization
Candidates should possess the ability to operate hand-trucks and power industrial trucks, hold a valid driver's license with an acceptable driving history, and demonstrate excellent customer service skills. A high school diploma or GED is preferred, along with 1-3 years of general work experience, with prior grocery or consumer products experience being a plus.

Sales Merchandiser at Coca-Cola Bottling Company High Country

Rapid City, South Dakota, United States - Full Time

Skills Needed
Product Merchandising, Customer Service, Stocking, Product Rotation, Equipment Operation, Inventory Management, Quality Assurance, Relationship Building, Communication, Planning, Organizing, Adaptability, Decision Making, Reliability, Safety Procedures

Specialization
A high school diploma or GED is preferred, along with 1-3 years of general work experience; prior grocery or consumer products experience is a plus. Candidates must possess a valid driver's license, the ability to operate handling equipment, and excellent customer service skills.

Sales Merchandiser at Coca-Cola Bottling Company High Country

Rapid City, South Dakota, United States - Full Time

Skills Needed
Product Merchandising, Customer Service, Stocking, Product Rotation, Equipment Operation, Inventory Management, Quality Assurance, Relationship Building, Time Management, Adaptability, Communication, Decision Making, Planning, Organization, Reliability, Safety Procedures

Specialization
A high school diploma or GED is preferred, along with 1-3 years of general work experience, with prior grocery or consumer products experience being a plus. Candidates must possess excellent customer service skills, the ability to work with minimal supervision in a fast-paced setting, and a valid driver's license meeting company guidelines.

Part Time Dockhand at Founders 3 Management Company

Palm Beach Shores, Florida, United States - Full Time

Skills Needed
Customer Service, Boat Docking, Fueling, Facility Maintenance, Travel Lift Operation, Forklift Operation, Swimming, Vhf Communication, First Aid, Fire Fighting

Specialization
Candidates must have strong swimming skills, a valid driver's license, and experience operating forklifts. Knowledge of boat handling, VHF communication, and relevant safety certifications is required.

Field Merchandiser at Select-A-Vision

Monongahela, Pennsylvania, United States - Full Time

Skills Needed
Merchandising, Inventory Control, Planogram Maintenance, Retail Operations, Communication, Time Management

Specialization
Candidates must have a smartphone and reliable transportation to travel between store locations. Previous experience in retail merchandising is required for this position.

Complaints Handler at Riverside

Liverpool, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

37101.56

Posted On

29 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Complaints handling, Empathy, Analytical skills, Investigation skills, Planning, Organisational skills, Dispute resolution, Stakeholder management, Communication, Microsoft Office, Customer service, Problem solving, Reporting, Data protection awareness

Industry

Non-profit Organizations

Description

Job Title: Complaints Handler Contract Type: Fixed term for 6 months Salary: £33,723.55 (£37,101.56 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday to Friday- Hybrid Location: Speke, Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Complaints Handler You will provide a professional, responsive and positive feedback and complaint resolution service to customers, ensuring an empathetic approach at the point of contact, to deliver a customer centred approach to the handling of feedback and complaint resolution. You will have individual autonomy and freedom to solve customer problems and provide responsive, supportive and thorough investigations to all feedback and complaints, ensuring all investigations are in line with the appropriate policy and procedures that are in place. Develop performance information, insights and understanding into the causes for customer feedback and identify areas for improvement based on learning, and work closely with the Heads of Services to identify service improvements as a result of customer feedback. About you We are looking for someone with • Clear demonstrable experience in Complaints Handling • An empathic approach to dealing with customers. • Strong analytical and investigation skills • Excellent planning and organisational skills. Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile * To provide a professional, responsive and positive feedback and complaint resolution service to customers, ensuring an empathetic approach at point of contact. * To deliver a customer centred approach to the handling of feedback and complaint resolution * To have individual autonomy and freedom to solve customer problems. * To provide responsive, supportive and thorough investigations to all feedback and complaints * To ensure all investigations are in line with the appropriate policy and procedures that are in place * To develop performance information, insights and understanding into the causes for customer feedback and to identify areas for improvement based on learning * Work closely with the Heads of Services to identify service improvements as a result of customer feedback * Manage a caseload of service requests and complaints (all stages) to ensure effective early resolution for our customers in accordance with agreed Policies, processes, standards, time scales and targets using our Customer Relationship Management system, Salesforce. You will deal with complaints from all areas of the business * Thoroughly investigate feedback and complaints from customers showing empathy and understanding. Examine databases, files, records and liaise and meet with relevant staff in order to fully understand the events and actions leading up to the complaint. * To ensure complaints are responded to and fully investigated within the required timeframes and in line with internal and external processes. * Work closely with the rest of the service improvement team, and heads of service to ensure the process meets best practice and gives the best customer experience. * Through complaint handling be able to identify and escalate any serious concerns or risks to business through the appropriate channels and to Senior Management, such as any Health & Safety or Data Protection concerns. * Actively promote and raising awareness of the feedback and complaints procedure across the organisation and the customers ensuring it is inclusive and accessible * Support the Complaint Resolution Manager with stage 2 complaints. * Ensure all complaint documentation and record keeping is accurately maintained on the customer relationship management system. * Plan and facilitate complaint meetings and other methods of resolving feedback and concerns in a positive manner. * Build and maintain good relationships with all colleagues across The Riverside Group to ensure service improvements are seen as positive changes. * Contribute to the development of best practice standards and share learning across the team. * Contribute to the dissemination of learning outcomes to both colleagues and customers to raise awareness of service improvements identified during the course of the complaint investigations. * Triage complaints as they come into the business and assess them. This could include dealing with the complaint/Service Request or assigning it to another colleague . Person specification Knowledge, Skills and Experience Essential * Clear demonstrable experience in Complaints Handling * An empathic approach to dealing with customers. * Strong analytical and investigation skills. * Excellent planning and organisational skills. * Able to work to own initiative. * Excellent interpersonal skills and the ability to communicate both verbally and in writing, focus on plain English. * Dispute resolution skills, and the ability to truly listen to a customer’s concerns and resolve effectively * A ‘can-do’ attitude and solutions-driven, innovative approach * An awareness of the risks associated with poor complaints management. * Effective stakeholder management, both internally and external to the organisation. * The ability to remain calm in a pressurised environment. * Excellent team player who can work flexibly to meet business requirements. * Results driven with strong analytical skills and experience of providing meaningful management information. * Proficient use of Microsoft Office Desirable * Knowledge of Housing * Knowledge of the Housing Ombudsman’s complaint handling code. * Experience of working in a complaints/resolution team * Experience identifying service improvements as a result of feedback and complaints Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours [https://www.riverside.org.uk/wp-content/uploads/2023/03/Values-and-overall-framework.pdf] Creating an Inclusive Environment [https://www.riverside.org.uk/about-us/jobs-and-careers/creating-inclusive-environment/]

Responsibilities

The role involves providing a professional and empathetic complaint resolution service while managing a caseload of service requests. You will investigate feedback, identify service improvements, and work closely with Heads of Services to ensure effective resolution.

Complaints Handler at Riverside

Liverpool, England, United Kingdom - Full Time

Experience Required
Minimum 2 year(s)

Material Handler B at American Electric Power

Roanoke, Virginia, United States - Full Time

Avionics Lead Hand at Coulson Group

Port Alberni, British Columbia, Canada - Full Time

Experience Required
Minimum 10 year(s)

Material Handler I at Mexico The Gund Company

City of Amsterdam, New York, United States - Full Time

Landscape Mechanic at Schill Landscaping and Lawn Care Services LLC

Boardman, Ohio, United States - Full Time

Experience Required
Minimum 2 year(s)

Material Handler 1 at RR Donnelley

Newark, Delaware, United States - Full Time

Material Handler 1 at RR Donnelley

Newark, Delaware, United States - Full Time

Material Handler 1 at RR Donnelley

Newark, Delaware, United States - Full Time

Sales Merchandiser at Coca-Cola Bottling Company High Country

Rapid City, South Dakota, United States - Full Time

Sales Merchandiser at Coca-Cola Bottling Company High Country

Mobridge, South Dakota, United States - Full Time

Brand Art Director at Kayali

Dubai, Dubai, United Arab Emirates - Full Time

Experience Required
Minimum 5 year(s)

Material Handler I at Leitner-Poma of America Inc.

Grand Junction, Colorado, United States - Full Time

Material Handler I at Premier Pump & Power

Spring, Texas, United States - Full Time

Merchandising Lead at walmart

Sheffield, Ohio, United States - Full Time

Sales Merchandiser at Coca-Cola Bottling Company High Country

Vernal, Utah, United States - Full Time

Sales Merchandiser at Coca-Cola Bottling Company High Country

Kalispell, Montana, United States - Full Time

Specialization
Candidates should possess the ability to operate hand-trucks and power industrial trucks, hold a valid driver's license with an acceptable driving history, and demonstrate excellent customer service skills. A high school diploma or GED is preferred, along with 1-3 years of general work experience, with prior grocery or consumer products experience being a plus.

Sales Merchandiser at Coca-Cola Bottling Company High Country

Rapid City, South Dakota, United States - Full Time

Sales Merchandiser at Coca-Cola Bottling Company High Country

Rapid City, South Dakota, United States - Full Time

Skills Needed
Product Merchandising, Customer Service, Stocking, Product Rotation, Equipment Operation, Inventory Management, Quality Assurance, Relationship Building, Time Management, Adaptability, Communication, Decision Making, Planning, Organization, Reliability, Safety Procedures

Part Time Dockhand at Founders 3 Management Company

Palm Beach Shores, Florida, United States - Full Time

Skills Needed
Customer Service, Boat Docking, Fueling, Facility Maintenance, Travel Lift Operation, Forklift Operation, Swimming, Vhf Communication, First Aid, Fire Fighting

Field Merchandiser at Select-A-Vision

Monongahela, Pennsylvania, United States - Full Time

Skills Needed
Merchandising, Inventory Control, Planogram Maintenance, Retail Operations, Communication, Time Management

Specialization
Candidates must have a smartphone and reliable transportation to travel between store locations. Previous experience in retail merchandising is required for this position.