COMPANY OVERVIEW

SightCare Services Limited is part of the SightCare Group, a not-for-profit organization based in Oakley, Basingstoke. We provide essential business support to independent opticians, ensuring they thrive in a competitive market. Our commitment to enhancing the optical industry drives our mission.

ESSENTIAL SKILLS AND QUALIFICATIONS:

· Proactive approach to supporting the finance team and wider business.
· Problem-Solving Skills: Ability to identify and resolve issues effectively
· Strong Customer Service Skills: Ability to handle customer inquiries and resolve issues professionally and effectively.
· Accounting Knowledge: Solid understanding of accounting principles and procedures.
· Communication Skills: Excellent written and verbal communication skills.
· Organisational Skills: Ability to manage multiple tasks and priorities effectively.
· Technical Skills: Proficiency in relevant accounting software and systems, advanced excel.
· Ability to work to tight deadlines and be highly organised and efficient.
· AAT Level 2/CIMA P/Q or Apprentice considered
· A Levels – Grade 4/C or above (Maths) (minimum)

OVERVIEW OF ROLE: -

This position plays a vital role within the Finance Department and is integral to the overall success of SightCare. We are seeking an intelligent and motivated individual with a positive, proactive attitude and a strong problem-solving mindset. The ideal candidate will demonstrate the ability to identify challenges and develop effective solutions. A strong team player who can also work independently, this individual must possess excellent communication skills, a keen eye for detail, and a commitment to delivering high-quality work in a dynamic fast paced environment.

KEY RESPONSIBILITIES

· Daily:- Carry out fulfilment orders from Optical California/JLP/Amazon & eBay. Manage stock levels, update software systems with stock movements. Take orders over the phone from members and processing of.
· Weekly:- Overview of stock levels across all products, monitoring of levels and escalating to line manager when required. Ensuring warehouse is tidy and well maintained, and adherence to health and safety requirements. Receiving stock orders, log onto system and storing correctly in warehouse.
· Monthly:- Reconciliation of stock and carry out stock take. Ensuring we are meeting the Royal mail postage levels.
· SPECS:- Working with the wider Finance Team, to process Statements and invoices – following up and action issues that have arise within.
· Customer Relations: Maintaining strong customer relationships, handling enquiries, and providing excellent customer service.
· Order Processing: Understanding and processing customer orders accurately and efficiently.
· Account Maintenance: Maintaining accurate and up-to-date customer accounts, including billing, payments, other relevant information and credit control.
· Compliance: Ensuring compliance with accounting standards and relevant regulations.
· Problem Solving: Addressing customer issues and resolving discrepancies in a timely and professional manner.
· Communication: Communicating effectively with customers, internal teams, and other stakeholders.
· Internal Controls: Maintaining and improving internal controls to protect company assets and ensure accuracy.
· Reconciliation: Conducting financial analysis to identify, variances and opportunities for improvement.

ADDITIONAL RESPONSIBILITIES:

· Attendance at the Annual SightCare Conference as part of the wider team.
· Attendance at other events when required (notice will be given).