Join a tech company that’s making a difference in healthcare
At Sectra Canada, our objective is to introduce a leading global medical IT solution to the Canadian market, with the aim of establishing ourselves as the top provider of Enterprise imaging and PACS solutions in the country. Our customers operate in some of Canada’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while providing efficiencies and advanced technology to modernize Canada’s medical imaging systems, all while protecting the most sensitive information for patients and care providers.
The role
Sectra is embarking on a journey to lead PACS replacement projects across Canada. We aim to revolutionize healthcare imaging solutions across regions and provinces, leveraging Sectra’s cutting-edge technology and expertise to enhance patient care and streamline medical workflows. As a Technical Engineer your role will focus on designing, deploying, and supporting critical systems that drive improved clinical outcomes.
Customer Communication & Ticket Handling
Manage incoming support requests from customers, partners, and distributors via phone, email, chat, and the customer support portal.
Analyze incoming tickets, perform initial troubleshooting, and aim to resolve straightforward issues efficiently.
Escalate complex or unresolved cases to senior engineers or specialized teams, ensuring timely handoff and communication.
Ensure response times are met in accordance with service level expectations (KPIs) and maintain transparent updates for all stakeholders.
Case Management & Monitoring
Record and maintain support cases within the ServiceDesk system, including detailed descriptions, risk/safety assessments, and prioritization based on urgency and impact.
Monitor Sectra system alerts and events, logging relevant findings and initiating appropriate actions according to internal procedures.
System Support & Configuration Assistance
Assist in the installation and configuration of Windows-based servers, databases, and enterprise applications within Sectra’s imaging solutions.
Support cloud configuration tasks in Microsoft Azure environments for health IT systems under the direction of senior engineers.
Integration & Collaboration
Collaborate with higher-level technical engineers to support the integration of Sectra solutions with hospital systems, including EMRs, RIS, and third-party AI applications, using standard interfaces such as DICOM, HL7, and custom APIs.
Participate in project work and configuration tasks of moderate complexity, contributing to the successful deployment and support of healthcare IT systems.
Skills & Requirements
So are you a fit?
Excellent communication skills, both written and oral in English.
A degree in computer engineering with strong academic performance, or equivalent.
A passion for service excellence, with exceptional customer service.
Highly organized and deadline-driven, and enjoy a fast-paced work setting.

Please refer the Job description for details