JOB OVERVIEW

We are seeking a dedicated and experienced Fire & Security Service Manager to oversee our service operations and ensure exceptional customer satisfaction. The ideal candidate will possess strong mechanical knowledge and a passion for delivering outstanding service. As a Service Manager, you will be responsible for managing the service team, optimising service processes, and driving sales through effective upselling techniques.

SKILLS

• Proven experience in a managerial role within a service environment. Ideally fire & security.
• Strong mechanical knowledge to assist customers effectively and guide the team.
• Exceptional customer service skills with a focus on building rapport with clients.
• Ability to upsell products and services confidently while understanding customer needs.
• Proficient in cash handling procedures with attention to detail in financial transactions.
• Excellent communication skills, both verbal and written, for effective interaction with customers and team members.
• Strong organisational skills with the ability to multitask in a fast-paced environment. Join our team as a Service Manager, where you will play a crucial role in delivering top-notch service while leading a talented group of professionals dedicated to excellence!
  Job Types: Full-time, Permanent
  Pay: £27,381.25-£40,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In perso

• Lead and manage the service team to ensure high-quality customer service delivery.
• Develop and implement strategies to enhance service efficiency and effectiveness.
• Conduct regular training sessions for staff to improve their skills in customer service and upselling.
• Handle cash transactions accurately and maintain financial records in accordance with company policies.
• Collaborate with other departments to ensure seamless operations and customer satisfaction.
• Address customer inquiries and resolve issues promptly to maintain a positive relationship with clients.
• Monitor inventory levels of parts and supplies, ensuring timely reordering as necessary.