REQUIREMENTS

• A minimum of 2 year experience in the same or similar role such as 911 Operator/Dispatcher, Customer Service Representative (CSR), Telephone Operator/Agent, Call Centre Operator/Agent, Answering Service Operator/Agent, etc.
• Verbal and written fluency in both English and French
• A strong work ethic and ability to multitask
• A minimum of 2 year experience in a similar role that requires direct client interaction and de-escalation.
• Flexibility to work 12-hour rotating shifts (days and nights required)
• Strong attention to detail and ability to follow instruction
• Education: secondary school diploma minimum
• Excellent telephone and communication skills
• Computer proficiency with strong data entry/keyboarding skills
• Ability to work under pressure
• Ability to work alone or as part of a team
• Ability to stay focused at all times during working hours.
• Must be able to pass a criminal record check

• Monitor fire and security alarm systems utilizing specialized monitoring software and equipment
• Handle all telephone calls efficiently and in a professional manner
• Notify appropriate contacts or emergency authorities such as Fire Department, Police, Emergency Medical Services in a prompt and efficient manner following strict procedures
• Diligently keep required records and files
• Prepare and distribute reports internally and to external parties as required
• Follow all established procedures, regulations & guidelines
• Assist in new client on-boarding and account setup
• Maintain good client relations
• Other related duties as assigned