Overview:
Are you looking for a career in a fast paced, growing business with lots of opportunity for advancement? If so, then Encore Fire Protection may be the place for you. Encore is redefining the fire protection industry by taking a customer-first approach to everything we do.
Encore’s mission is to save lives and protect property through the servicing and installation of innovative fire suppression, fire sprinkler and fire alarm solutions. We are dedicated to providing sole source, customer centric fire protection with a time-tested model that combines technical experience, committed customer service, and a straightforward approach to operations and communication.
As part of Encore’s mission to be the best fire protection company the industry has ever seen, we have joined forces with Fireline Corporation, headquartered in Baltimore, Maryland. This partnership not only allows us to expand our footprint and find top talent in the Baltimore area, it also allows us to work with industry leaders who strive for the same level of excellence as we do.
Our continued growth and success has created the need for a Operations Coordinator working out of our Baltimore, Maryland office.
Our Operations Coordinators are our front line problem solvers and in many cases, the voice of reason. They enjoy the fast pace environment and are masters at assembling the daily schedules of our service business to maximize profitability. Your primary goal will be to provide outstanding customer service while establishing the most efficient schedule for our installation, repair, and service crews.

WHAT YOU’LL BE DOING:

• Manage the service delivery schedule for a defined geographic region with up to 10 technicians
• Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency
• Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule
• Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
• Use and promote excellent customer service soft skills

WHAT YOU’LL NEED TO DO IT:

• College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred
• Interest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individuals’ initiative to develop advanced skills
• Exceptional interpersonal and persuasion skills
• Professional, customer-focused approach to completing assignments and representing Encore
• Knowledge of Maryland geography is a definite plus but not required

As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples’ lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few perks that a successful individual in this role can expect:

• Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected salary range between $60,000 - $70,000
• No matter how you found us, we’re all about growth—yours and ours. While we’re required to post salary ranges (because transparency matters), we strongly encourage you to apply even if your expectations don’t line up exactly with the numbers. We’re a fast-evolving company with roles, projects, and opportunities that often go beyond what’s listed online. If you’re excited about the work we’re doing and the culture we have, we’d love to hear from you.
• Purpose and results driven work environment (work smarter not harder)
• We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren’t afraid to ask), you’ll be all set!
• Speaking of attire, we offer all employees Encore gear when they join the team
• Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and change as needed
• Access to leading edge web-based productivity tools
• Participation in Fidelity 401(K) that includes employer match
• Medical, Dental, and Vision benefits
• Company-paid life insurance policy of $50,00