JOB REQUIREMENT:

• Diploma/Degree holders in insurance or related discipline.
• Preferably ACII/AAII, CGI/HI qualifications or relevant insurance equivalent.
• With 2 - 5 years of relevant experience in insurance industry
• Possess good interpersonal and communications skills;
• Able to multi-task, is a team player; conscientious, tactful, customer-focused and willingness to learn new skills.

• Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, investigators, lawyers, 3rd party claimants, sister companies etc.
• Claims handling for end to end process.
• Train and guide assistants in their support role.
• Manage and process claims expeditiously, professionally and equitably within agreed service benchmarks or applicable protocols.
• Add value to underwriters by advising underwriters on issues discovered during claims handling such as issues due to gap in policy wording and on risk improvement.
• Visit clients’ offices/attend meetings as and when required.
• Periodic review of files, as and when required.