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Client Services & Success Manager at VIQU IT Recruitment
United Kingdom, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Customer Advisor Banking Services at PS Direkt GmbH & Co. KG (PV)
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Financial Services Representative at City National Bank of WV
Inwood, West Virginia, United States - Full Time
Skills Needed
Customer Service, Sales, Cash Handling, Retail Banking, Oral Communication, Listening Skills, Multi Tasking, Organization, Prioritization, Loan Processing, Account Maintenance, Relationship Management
Specialization
Requires a high school diploma and demonstrated skills in sales and service. Preference is given to candidates with 1-2 years of retail banking experience and cash handling proficiency.
Manager - Transportation Services at Wynn Al Marjan Island
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
French Customer Services Advisor at Tate Recruitment Limited
England, Louisiana, United Kingdom - Full Time
Skills Needed
N/A
IT Services & Operations Manager at Tractebel Hydroprojekt GmbH
dubai, Ras Al Khaimah, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Customer Services Representative at EVIRTUAL
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Technical Lead - Network Services at SEEK - Australia
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Service Colleague (Food Services) at Asda
, , United Kingdom - Full Time
Skills Needed
Customer Service, Food Preparation, Cash Handling, Teamwork, Communication Skills, Reliability, Flexibility
Specialization
Candidates should be customer-focused team players with a positive attitude and a willingness to learn. Flexibility to work various shifts, including evenings and weekends, is required.
Customer Services Representative at Confidential Company
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Financial Services Representative at Kindred Credit Union
Toronto, Ontario, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Project Manager - Field Services at Magna IV Engineering Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
N/A
Dining Services Assistant Manager at Healthcare Services Group, Inc.
Columbus, Ohio, United States - Full Time
Skills Needed
Staff Supervision, Food Safety Compliance, Inventory Management, Staff Training, Customer Service, Leadership, Interpersonal Skills, Record Keeping, Food Preparation, Dietary Guidelines
Specialization
A high school diploma is required, and previous experience in food service management is desired. Candidates must possess strong leadership skills and the physical ability to lift up to 50 pounds.
Experience Required
Minimum 2 year(s)
Dining Services Assistant Manager at Healthcare Services Group, Inc.
Columbus, Ohio, United States - Full Time
Skills Needed
Staff Supervision, Food Safety Compliance, Inventory Management, Staff Training, Customer Service, Leadership, Interpersonal Skills, Record Keeping, Report Generation, Food Preparation
Specialization
A high school diploma is required, with previous experience in food service management desired. Candidates must possess strong leadership skills and the physical ability to lift up to 50 pounds.
Experience Required
Minimum 2 year(s)
Risk & Corporate Services Manager at Karlka Nyiyaparli Aboriginal Corporation RNTBC
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Client Services & Success Manager at VIQU IT Recruitment
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Customer Services Representative at Temp Control Heating Cooling
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Senior Manager Financial Services at innovent consult GmbH
berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Financial Services Administrator at O'Sullivan Malone Accountants
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Customer Services Representative at British Council
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Client Services & Success Manager at VIQU IT Recruitment
United Kingdom, London - England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

03 Jan, 27

Salary

85000.0

Posted On

06 Oct, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Banking & Credit

Description

Full job description

Client Services & Success Manager

£65,000 plus bonus

Remote (occasional travel UK wide)


VIQU have partnered with an established but growing SaaS company, and part of a larger international software group. As the business continues its shift from desktop to SaaS, they're looking for a Client Services & Success Manager to take ownership of their helpdesk and Professional Services function. This role will report directly to the CEO.

The business is moving from desktop to SaaS, with this function sitting at the centre of that shift. The role will have autonomy to shape how the team operates, backed by a business that's investing in getting this right.



Job duties of the Client Services & Success Manager

Drive, upsell and expand within the existing client base.

Manage a professional service and a support team, setting clear expectations, and holding the team accountable to their targets.

  • Run product training and onboarding sessions with clients.
  • Lead client projects such as cloud migrations and holding clients and internal teams to agreed timelines.
  • Utilise new technologies, including AI, to ensure teams are productive.
  • Work closely with Sales, Product, and Technical teams.

Experience required for the Client Services & Success Manager


Proven experience managing a professional services team, ideally within the SaaS space.

Previous experience as a Customer Success Manager, Account Manager or similar, with a commercial focus.

  • Experience optimising workflows using AI.
  • Commercial awareness - comfortable owning a target and having upsell/growth conversations with clients.
  • Experience managing client-facing projects involving technical delivery (migrations, implementations, onboarding).
  • Seniority to operate autonomously and represent the organisation at a senior level.

Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the

  • Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment
Responsibilities

Client Services & Success Manager at VIQU IT Recruitment
United Kingdom, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Customer Advisor Banking Services at PS Direkt GmbH & Co. KG (PV)
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Financial Services Representative at City National Bank of WV
Inwood, West Virginia, United States - Full Time
Skills Needed
Customer Service, Sales, Cash Handling, Retail Banking, Oral Communication, Listening Skills, Multi Tasking, Organization, Prioritization, Loan Processing, Account Maintenance, Relationship Management
Specialization
Requires a high school diploma and demonstrated skills in sales and service. Preference is given to candidates with 1-2 years of retail banking experience and cash handling proficiency.
Manager - Transportation Services at Wynn Al Marjan Island
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
French Customer Services Advisor at Tate Recruitment Limited
England, Louisiana, United Kingdom - Full Time
Skills Needed
N/A
IT Services & Operations Manager at Tractebel Hydroprojekt GmbH
dubai, Ras Al Khaimah, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 15 year(s)
Customer Services Representative at EVIRTUAL
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Technical Lead - Network Services at SEEK - Australia
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Service Colleague (Food Services) at Asda
, , United Kingdom - Full Time
Skills Needed
Customer Service, Food Preparation, Cash Handling, Teamwork, Communication Skills, Reliability, Flexibility
Specialization
Candidates should be customer-focused team players with a positive attitude and a willingness to learn. Flexibility to work various shifts, including evenings and weekends, is required.
Customer Services Representative at Confidential Company
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Financial Services Representative at Kindred Credit Union
Toronto, Ontario, Canada - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Project Manager - Field Services at Magna IV Engineering Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
N/A
Dining Services Assistant Manager at Healthcare Services Group, Inc.
Columbus, Ohio, United States - Full Time
Skills Needed
Staff Supervision, Food Safety Compliance, Inventory Management, Staff Training, Customer Service, Leadership, Interpersonal Skills, Record Keeping, Food Preparation, Dietary Guidelines
Specialization
A high school diploma is required, and previous experience in food service management is desired. Candidates must possess strong leadership skills and the physical ability to lift up to 50 pounds.
Experience Required
Minimum 2 year(s)
Dining Services Assistant Manager at Healthcare Services Group, Inc.
Columbus, Ohio, United States - Full Time
Skills Needed
Staff Supervision, Food Safety Compliance, Inventory Management, Staff Training, Customer Service, Leadership, Interpersonal Skills, Record Keeping, Report Generation, Food Preparation
Specialization
A high school diploma is required, with previous experience in food service management desired. Candidates must possess strong leadership skills and the physical ability to lift up to 50 pounds.
Experience Required
Minimum 2 year(s)
Risk & Corporate Services Manager at Karlka Nyiyaparli Aboriginal Corporation RNTBC
Sydney, New South Wales, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Client Services & Success Manager at VIQU IT Recruitment
Berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Customer Services Representative at Temp Control Heating Cooling
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Senior Manager Financial Services at innovent consult GmbH
berlin, Berlin, Germany - Full Time
Skills Needed
N/A
Financial Services Administrator at O'Sullivan Malone Accountants
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Customer Services Representative at British Council
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
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