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Sr. Technical Support Engineer, Focused Services at Palo Alto Networks

Santa Clara, California, United States - Full Time

Skills Needed
Network Security, Tcp/Ip, Lan/Wan Technologies, Routing Protocols, Packet Flow, Remote Access Vpn, Troubleshooting, Network Operations, Network Troubleshooting Tools, Authentication Protocols, Technical Communication, Case Management, Virtualization, Scripting, Multi Vendor Exposure, Technical Documentation

Specialization
Candidates should have a minimum of 7 years of network security experience and expertise in TCP/IP and LAN/WAN technologies. Strong communication skills and the ability to manage complex technical issues are essential.

Experience Required
Minimum 5 year(s)

Sr. Technical Support Engineer, Focused Services at Palo Alto Networks

Reston, Virginia, United States - Full Time

Experience Required
Minimum 5 year(s)

Part Time Library Associate II-Children's Services at CECIL COUNTY LIBRARY

Cecilton, Maryland, United States - Full Time

Skills Needed
Customer Service, Communication Skills, Technology Assistance, Program Planning, Outreach Initiatives, Diversity Valuing, Library Science Knowledge, Readers Advisory, Collaboration, Problem Solving, Collection Management, Statistical Maintenance, Public Interaction, Flexibility, Computer Skills, Organizational Skills

Specialization
Candidates must have a bachelor's degree and complete library associate training within two years. Previous experience working with children and excellent communication and customer service skills are essential.

Network/Systems Administrator (Directory Services) at Fusion Mastech Incorporated

Hampton, Virginia, United States - Full Time

Skills Needed
Server Management, Account Management, Gpo Management, Dns Management, Dhcp Management, Patching, Powershell Scripting, Troubleshooting, Active Directory, Vmware, Hybrid Environment, Stig Compliance, Analytical Skills, Problem Solving Skills, Mentorship Skills, Azure Cloud

Specialization
Candidates should have a solid understanding of Windows Server, Active Directory, and PowerShell scripting, along with strong analytical and problem-solving skills. Experience in managing hybrid environments and familiarity with STIG compliance is preferred.

Experience Required
Minimum 2 year(s)

Data Analyst: Mission Services (TS/SCI Required) at Kentro

Washington, District of Columbia, United States - Full Time

Skills Needed
Data Analysis, Predictive Strategic Planning, Ms Excel, Ms Powerpoint, Tableau Desktop, Tableau Prep, Alteryx, Data Integration, Etl Processing, Change Management, Python, Sql

Specialization
Candidates must have a Bachelor's Degree in Data Science, Mathematics, or related fields, along with 5-7 years of data analyst experience. Advanced knowledge of MS Excel and proficiency in data visualization tools like Tableau are also required.

Experience Required
Minimum 5 year(s)

Consultant Control & Compliance - Managed Services at KPMG Nederland

Amstelveen, North Holland, Netherlands - Full Time

Skills Needed
Analytical Skills, Problem Solving, Communication Skills, Financial Administration, Accounting, Control Processes, Client Management, Team Collaboration

Specialization
A bachelor's or master's degree in finance or economics is required, along with strong analytical and communication skills. Experience in financial administration or relevant internships is a plus.

Marketing Director/Recreational Services Associate at V2X

Jordanów, Lesser Poland Voivodeship, Poland - Full Time

Skills Needed
Marketing Management, Team Leadership, Graphic Design, Public Relations, Event Planning, Customer Satisfaction, Inventory Management, Food Safety, Photography, Video Production, Communication, Training Program Development, Safety Compliance, Supervision, Time Reporting, Problem Solving

Specialization
Candidates must have a high school diploma or equivalent, with a preference for a bachelor's degree. A minimum of two years' experience in marketing operations and management is required, along with a valid U.S. SECRET Security Clearance.

Experience Required
Minimum 2 year(s)

Operations Team Member-AFD SERVICES-RA Operations at Kotak Mahindra Bank

, , - Full Time

Skills Needed
N/A

Specialization
Candidates should have a basic understanding of operations and be willing to learn. Previous experience in a similar role is preferred but not mandatory.

Manager of SPED, Instructional & Related Services at KIPP

Houston, Texas, United States - Full Time

Skills Needed
Related Services, Compliance Management, Assistive Technology, Supervision, Collaboration, Instructional Programs, Medicaid Billing, Specialized Programming, Iep Implementation, Data Evaluation, Training, Documentation, Service Delivery, Continuous Improvement, Operational Excellence, Equitable Access

Specialization
Candidates should have deep knowledge of related services and the ability to supervise and improve instructional programs. Strong collaboration skills and knowledge of technology solutions that enhance student learning are essential.

Experience Required
Minimum 5 year(s)

Head of Investment Services & Middle Office (MO) at AIA

, , Indonesia - Full Time

Skills Needed
Investment Operations, Middle Office Functions, Risk Management, Compliance, Performance Analytics, Leadership, Operational Risk, Trade Processing, Settlement, Data Management, Technology Awareness, Analytical Insights, Team Development, Vendor Management, Stakeholder Engagement, Project Management

Specialization
Candidates should have a minimum of 10 years of relevant experience with a deep understanding of investment operations and market practices. Strong leadership skills and expertise in multiple functions of investment operations are essential.

Experience Required
Minimum 10 year(s)

REO / CWCOT Title Curative, Default Services - REO at ServiceLink

, , United States - Full Time

Skills Needed
Real Estate, Vendor Management, Customer Service, Microsoft Word, Title Commitment, Deed Preparation, Organizational Skills, Excel, Positive Attitude, Problem Solving, Communication, Follow Through, Curative Process, Billing Codes, Team Collaboration, Reporting

Specialization
Candidates must have proven work experience in the real estate industry or vendor management. A high school diploma is required along with advanced computer skills, particularly in Microsoft software products.

Experience Required
Minimum 2 year(s)

Supervisor, Healthcare Services Operations Support at Molina Talent Acquisition

, , Azerbaijan - Full Time

Skills Needed
Operations Experience, Analytic Abilities, Problem Solving, Organizational Skills, Time Management Skills, Multi Tasking, Attention To Detail, Relationship Building, Collaboration, Verbal Communication, Written Communication, Microsoft Office Proficiency

Specialization
At least 5 years of operations or administrative experience in healthcare is required. Strong analytic, organizational, and communication skills are essential.

Experience Required
Minimum 5 year(s)

Medical Director – Clinical Services & Education at Prisma Community Care

Phoenix, Arizona, United States - Full Time

Skills Needed
Clinical Leadership, Patient Care, Hiv Medicine, Sexual Health, Gender Affirming Care, Clinical Education, Mentorship, Quality Improvement, Health Equity, Cultural Humility, Communication Skills, Organizational Skills, Team Collaboration, Compliance, Performance Improvement

Specialization
Candidates must hold relevant licensure as an MD, DO, NP, or PA and have at least 2 years of clinical experience in primary care or related fields. AAHIVM accreditation is preferred, along with strong communication and leadership skills.

Experience Required
Minimum 2 year(s)

Senior Consultant in CFO Advisory Services (FAAS) at EY

Belgrade, Central Serbia, Serbia - Full Time

Skills Needed
Accounting, Finance, Economics, Ifrs, Gaap, Consolidation, Financial Reporting, Analytical Tools, Financial Models, Process Optimization, Communication, Interpersonal Skills, Technical Expertise, Problem Solving, Attention To Detail, Leadership

Specialization
A university degree in Accounting, Finance, Economics, or a related field is required, along with 2 to 5 years of relevant experience. Candidates should have a solid understanding of IFRS and local GAAP, with strong technical accounting skills.

Experience Required
Minimum 2 year(s)

Client Service Representative (Customer Services) at Qureos Inc

Manila, Metro Manila, Philippines - Full Time

Skills Needed
Customer Service, Communication Skills, Problem Solving, Technical Support, Salesforce, Zoho, Microsoft Suite, Hodu, Account Management, Billing Support, Client Satisfaction, Revenue Growth, Issue Escalation, Research Skills, Follow Up, Metrics Management

Specialization
The position requires 1-2 years of experience in customer services, collections, and retention within the USA-based B2C financial and banking services industry. A dedicated home workspace is necessary, and you will work a 40-hour week with specific hours.

Client Service Representative (Customer Services) at Qureos Inc

Cairo, Cairo, Egypt - Full Time

Skills Needed
Customer Service, Communication Skills, Problem Solving, Technical Support, Salesforce, Zoho, Microsoft Suite, Hodu, Account Management, Billing Support, Client Retention, Research Skills, Time Management, Empathy, Collaboration, Metrics Tracking

Mental Health Program Manager - Clubhouse Services at Threshold Rehabilitation Services Inc.

Reading, Pennsylvania, United States - Full Time

Skills Needed
Mental Health, Program Management, Supervision, Budgeting, Planning, Community Resources, Documentation, Team Leadership, Regulatory Compliance, Crisis Management, Intake Interviews, Individual Rehabilitation Plans, Safety Inspections, Conflict Resolution, Accreditation, Psychiatric Rehabilitation

Specialization
A bachelor's degree in a clinical discipline is preferred, along with three years of relevant experience, including one year in psychiatric rehabilitation. CPRP certification is required within the first two years of employment.

Experience Required
Minimum 2 year(s)

Λογιστής (Payroll), Business Monitoring Services at ΣΟΛ Crowe

Agia Paraskevi, Macedonia and Thrace, Greece - Full Time

Skills Needed
Payroll Management, Invoice Processing, Financial Analysis, Tax Compliance, Communication Skills, Team Spirit, Ms Office Proficiency, English Proficiency, Labor Legislation Knowledge

Specialization
Candidates should have a degree in Economics, Finance, or Accounting and 2-4 years of relevant experience, particularly in payroll. Excellent English skills and proficiency in MS Office are required, along with knowledge of labor and insurance legislation.

Experience Required
Minimum 2 year(s)

Client Support Attendant (Social Services Diploma) at Vancouver Coastal Health

Vancouver, British Columbia, Canada - Full Time

Skills Needed
Communication, Teamwork, Cultural Competence, Crisis Intervention, Behavior Monitoring, Client Support, Organizational Skills, Safety Awareness, Trauma Informed Care, Person Centered Care, Health Care Knowledge, Interdisciplinary Collaboration, Problem Solving, Empathy, Adaptability, Conflict Resolution

Specialization
Candidates must have a Social Services Diploma and at least one year of related experience or an equivalent combination of education and experience. Effective communication and the ability to work with diverse populations are essential.

Service Learning Coordinator, Volunteer Services at Sodexo at Erlanger Health System

Chattanooga, Tennessee, United States - Full Time

Skills Needed
Volunteer Management, Program Coordination, Communication Skills, Organizational Skills, Administrative Skills, Marketing, Evaluation, Recruitment, Orientation, Disciplinary Actions, Record Keeping, Human Resources, Team Collaboration, Event Planning, Public Speaking, Student Engagement

Specialization
A four-year college degree is required, preferably in Business, Non-profit Management, or Education. Candidates must have at least one year of experience working with volunteers and three years of experience leading programs in a non-profit or for-profit organization.

Experience Required
Minimum 2 year(s)

Sr. Technical Support Engineer, Focused Services at Palo Alto Networks

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

162000.0

Posted On

19 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Security, TCP/IP, LAN/WAN Technologies, Routing Protocols, Packet Flow, Remote Access VPN, Troubleshooting, Network Operations, Network Troubleshooting Tools, Authentication Protocols, Technical Communication, Case Management, Virtualization, Scripting, Multi-Vendor Exposure, Technical Documentation

Industry

Computer and Network Security

Description

Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility at the highest levels of our customers' organizations Provide tailored troubleshooting, configuration guidance, and best practices Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system Effectively manage critical and challenging customer support cases for multi-vendor troubleshooting on complex customer engagements and build positive external customer experience by working closely with Account, Sales, and Marketing teams Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers Be the subject matter expert on core technologies of Palo Alto Networks product line Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools File bug reports with the engineering team and develops test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle Facilitate the hiring and onboarding process with technical screens, train new hires on technical and soft skills, and enable process and tools knowledge for readiness Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides Travel to customer sites in the event of a critical situation to expedite resolution as required Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change. Qualifications Your Experience Minimum of 7 years of network security experience Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g BGP, OSPF, EIGRP), branch, and center architectures Advanced understanding of packet flow across multiple OSI layers Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies Ability to independently debug broad, complex, and unique networks with mixed media and protocols required In-depth knowledge of networking operations - TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT Proficiency with network troubleshooting tools - Wireshark, GNS3 Strong grasp authentication protocols - LDAP, TACACS+, Radius Skilled in engaging executive-level stakeholders with clear technical communication Proven track record of effectively communicating technical concepts to diverse audiences Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates The below skills are a plus Virtualization experience (AWS, Azure, VMWare, OpenStack) Experience with Windows, MAC OS, and Linux (Debugging, Editing Registries, Plist etc.) Experience with Python or Shell scripting a plus Multi-Vendor Exposure - Cisco Advanced Security Appliances, Palo Alto Next-Generation Firewalls, Prisma Access, Cisco Firepower, Checkpoint Firewalls, Cisco Switches, and Intrusion Detection/ Intrusion Prevention Systems BS in computer science, information technology, computer architecture, electrical engineering, mathematics or related experience or equivalent military experience required Excellent written and verbal communication skills Willingness to work outside of normal business hours (As business needs dictate) Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108,000 - $162,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Department: Customer Success & Support Job Country: United States of America

Responsibilities

Provide advanced-level technical assistance to top-tier customers, ensuring prompt resolution of complex issues. Take ownership of support cases and manage critical customer support cases for multi-vendor troubleshooting.

Sr. Technical Support Engineer, Focused Services at Palo Alto Networks

Santa Clara, California, United States - Full Time

Experience Required
Minimum 5 year(s)

Sr. Technical Support Engineer, Focused Services at Palo Alto Networks

Reston, Virginia, United States - Full Time

Experience Required
Minimum 5 year(s)

Part Time Library Associate II-Children's Services at CECIL COUNTY LIBRARY

Cecilton, Maryland, United States - Full Time

Network/Systems Administrator (Directory Services) at Fusion Mastech Incorporated

Hampton, Virginia, United States - Full Time

Experience Required
Minimum 2 year(s)

Data Analyst: Mission Services (TS/SCI Required) at Kentro

Washington, District of Columbia, United States - Full Time

Skills Needed
Data Analysis, Predictive Strategic Planning, Ms Excel, Ms Powerpoint, Tableau Desktop, Tableau Prep, Alteryx, Data Integration, Etl Processing, Change Management, Python, Sql

Experience Required
Minimum 5 year(s)

Consultant Control & Compliance - Managed Services at KPMG Nederland

Amstelveen, North Holland, Netherlands - Full Time

Skills Needed
Analytical Skills, Problem Solving, Communication Skills, Financial Administration, Accounting, Control Processes, Client Management, Team Collaboration

Marketing Director/Recreational Services Associate at V2X

Jordanów, Lesser Poland Voivodeship, Poland - Full Time

Experience Required
Minimum 2 year(s)

Operations Team Member-AFD SERVICES-RA Operations at Kotak Mahindra Bank

, , - Full Time

Skills Needed
N/A

Specialization
Candidates should have a basic understanding of operations and be willing to learn. Previous experience in a similar role is preferred but not mandatory.

Manager of SPED, Instructional & Related Services at KIPP

Houston, Texas, United States - Full Time

Experience Required
Minimum 5 year(s)

Head of Investment Services & Middle Office (MO) at AIA

, , Indonesia - Full Time

Experience Required
Minimum 10 year(s)

REO / CWCOT Title Curative, Default Services - REO at ServiceLink

, , United States - Full Time

Experience Required
Minimum 2 year(s)

Supervisor, Healthcare Services Operations Support at Molina Talent Acquisition

, , Azerbaijan - Full Time

Specialization
At least 5 years of operations or administrative experience in healthcare is required. Strong analytic, organizational, and communication skills are essential.

Experience Required
Minimum 5 year(s)

Medical Director – Clinical Services & Education at Prisma Community Care

Phoenix, Arizona, United States - Full Time

Experience Required
Minimum 2 year(s)

Senior Consultant in CFO Advisory Services (FAAS) at EY

Belgrade, Central Serbia, Serbia - Full Time

Experience Required
Minimum 2 year(s)

Client Service Representative (Customer Services) at Qureos Inc

Manila, Metro Manila, Philippines - Full Time

Client Service Representative (Customer Services) at Qureos Inc

Cairo, Cairo, Egypt - Full Time

Skills Needed
Customer Service, Communication Skills, Problem Solving, Technical Support, Salesforce, Zoho, Microsoft Suite, Hodu, Account Management, Billing Support, Client Retention, Research Skills, Time Management, Empathy, Collaboration, Metrics Tracking

Mental Health Program Manager - Clubhouse Services at Threshold Rehabilitation Services Inc.

Reading, Pennsylvania, United States - Full Time

Experience Required
Minimum 2 year(s)

Λογιστής (Payroll), Business Monitoring Services at ΣΟΛ Crowe

Agia Paraskevi, Macedonia and Thrace, Greece - Full Time

Skills Needed
Payroll Management, Invoice Processing, Financial Analysis, Tax Compliance, Communication Skills, Team Spirit, Ms Office Proficiency, English Proficiency, Labor Legislation Knowledge

Experience Required
Minimum 2 year(s)

Client Support Attendant (Social Services Diploma) at Vancouver Coastal Health

Vancouver, British Columbia, Canada - Full Time

Service Learning Coordinator, Volunteer Services at Sodexo at Erlanger Health System

Chattanooga, Tennessee, United States - Full Time

Experience Required
Minimum 2 year(s)